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can't track my order

  • Barata6 Sunday, February 17, 2013 9:26 PM Reply
    i just take a ticket and i don´t have any answer. there´s anyone from dealextreme that can answer me?
    thanks
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  • Voriki Top 10 Forum Poster Sunday, February 17, 2013 9:36 PM Reply
    @Barata6
    Chinese New Year just ended which caused delays, but the CSE folks are now working around the clock(some of them literally 7/7, I checked with one of them) to catch up.
    You'll be answered very very soon.
    The tracking still isn't working?
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • Barata6 Sunday, February 17, 2013 9:52 PM Reply
    no, after 20days i still can't track the package
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  • fishtucker Tuesday, April 16, 2013 1:35 AM Reply
    I have finally received my order after 44 days and i noticed that one of the items was missing. As i ordered two of these items i assume that they came from the same supplier and when i looked at the dx site it said that they were temporarily out of stock. So l waited for another two weeks but the product has still not arrived. When l try to report through the dx site l cannot sort it out (maybe my lack of computer skills) although i know the sku 93170 which is a hydroponic led light. The order number is 130217001050940722. If someone can help me i would appreciate it.
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  • Voriki Top 10 Forum Poster Tuesday, April 16, 2013 1:43 AM Reply
    @fishtucker
    Go to your order details, I show an example of a personal order:

    http://i.imgur.com/FgnDQgY.png
    img src: http://i.imgur.com/FgnDQgY.png



    Does it display 1 shipment, or 2? If it's 1 shipment, does it say quantity x1 or x2?
    What's the tracking number of the 2nd shipment, if there is a 2nd shipment?
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • fishtucker Tuesday, April 16, 2013 2:12 AM Reply
    Thanks for getting back to me so quickly. I have done as you suggest and i did not receive consignment number RB 245313225 CN which is suppose to have the second light in it
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  • Voriki Top 10 Forum Poster Tuesday, April 16, 2013 2:24 AM Reply
    @fishtucker
    And which date did it ship?
    The tracking sites I use can't locate it, if it was shipped very recently that's normal.
    If it was more than a week ago it might've been delayed or there might...I say might, not there is... a problem

    EDIT: open a ticket at https://cs.dx.com/Ticket/Check/Order.Delay if's been longer than a week.
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
    Posts(6762) | Reviews | Tip post

    post edited by Voriki on 4/16/2013 at 2:43 AM
  • fishtucker Tuesday, April 16, 2013 3:12 AM Reply
    The last order was shipped on 26th of march
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