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Affiliates Double points promotion - problems

  • cassieJiang @DX Staff @DX Staff Wednesday, March 6, 2013 11:47 PM Reply
    Hi guys,

    You may cash back these points now. :)
    DX staff O(n_n)O~



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  • nachosemantic Thursday, March 7, 2013 5:07 AM Reply
    hi @cassieJiang
    good news! thanks!. By the way, I received my previous cash backs, thanks.

    But the open ticket for the promotion was assisted by Cici, who is trying to cash me back a few regular points. Could you get in touch with him/her? I referenced this forum just in case.

    Or please tell me how should I open my ticket so I can cash them back.

    Thanks!!!
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  • CEDOS Thursday, March 7, 2013 5:26 AM Reply
    How we can ask the cashback?

    Thank You.
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  • Maxmannl Thursday, March 7, 2013 5:40 AM Reply
    @cassieJiang

    I also got an e-mail form cici. And it looks she is not aware of the promotional double points. I tried to explain and forwarded here to this forum with your name.

    I hope everything will be sorted out soon.
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  • cassieJiang @DX Staff @DX Staff Thursday, March 7, 2013 7:24 PM Reply
    @nachosemantic
    @Maxmannl
    Just got in touch with Cici and told her about this issue. Sorry for the inconvenience. Please don't worry. :)

    @CEDOS
    Please kindly open a ticket at https://cs.dx.com/Account/Affiliate
    DX staff O(n_n)O~



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  • Maxmannl Friday, March 8, 2013 1:19 AM Reply
    Received an e-mail with the amount of double points that will be cashed back in 7 to 14 working days.

    @cassieJiang
    Thanks for the quick help
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  • Panthrus Monday, March 18, 2013 9:58 PM Reply
    @CassieJiang can you help me?

    I ordered a cash back of the double promotion, and I asked the attendant how many points would be deducted, she gave me a number, allright.

    But then I realized that my normal points were also deducted! And the payment was made to a lower value!!!!

    So, this is really weird, lets say:

    I had 1600 points in my normal aff account.

    raised a ticket for double points.

    support says: 1100 points will be cashed back.

    I thought: fine they will only cash back the double promotion points.

    I get the 1100 payment, but my 1600 normal points were also deducted!!!!

    what shall I do now?!

    maggie_he was the one that got my ticket.
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  • Panthrus Monday, March 18, 2013 10:02 PM Reply
    My bad, they made 2 payments and I only saw 1 of them.

    it's all sorted out :)
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  • cassieJiang @DX Staff @DX Staff Tuesday, March 19, 2013 8:14 PM Reply
    @Panthrus
    Ok, thanks. If any other help needed, please let me know. :)
    DX staff O(n_n)O~



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