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Tax Insurance failed even thoug I checked the box!

  • Happyvicky @DX Staff @DX Staff Monday, September 14, 2015 3:17 PM Reply
    @fusand
    As for your two orders 150905135093759673 and 150901135093086357
    The former one has been cancelled and refunded while the latter has been shipped out without insurance.
    If it were detained by your custom for tax,you can contact them to return parcel to the sender.
    Hope for your understanding.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Monday, September 14, 2015 3:27 PM Reply
    Problem has also been reported to IT guys.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Monday, September 14, 2015 3:40 PM Reply
    @fusand
    Is there any error warning when you placed orders?
    What broswer did you use?
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • fusand Monday, September 14, 2015 5:34 PM Reply
    @Vicky
    I didnt get any errors while ordering. I use Chrome as my browser.
    Posts(9) | Reviews | Tip post

  • fusand Monday, September 14, 2015 5:39 PM Reply
    Posts(9) | Reviews | Tip post

    mod edited by LAL on 9/14/2015 at 9:01 PM
  • Happyvicky @DX Staff @DX Staff Tuesday, September 15, 2015 10:13 AM Reply
    IT Department are still finding out the reason.
    Please wait.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

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