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no OTG function - DX description wrong

  • tfibe Friday, November 27, 2015 5:13 PM Reply
    @gasbag11 In a lot of counries false advertising is illegal indeed. I think that is what Estruendoso meant. In most cases though things don't reach that far. A bit of good will on both sides usually solves the problem.

    As for this particular case - i opened a ticked and we are straightening things up, takes a bit of time because the ticket is about several orders but i am sure we will reach an agreement. So far i have had little problems with DX customer support when it goes to tickets. In fact the few times there were problems, they have been with the language barrier considering english is neither their nor my native language.
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    post edited by tfibe on 11/27/2015 at 5:14 PM
  • Estruendoso Saturday, November 28, 2015 8:00 AM Reply
    gasbag11
    --quote--
    You mean it's illegal to make a mistake in your country?
    --end quote--
    Yes. Some mistakes are illegal in almost every country. e.g: When you don't see a red light and you don't stop.
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  • gasbag11 Top 10 Forum Poster Saturday, November 28, 2015 8:58 AM Reply
    Saying someone is scamming or accusing them of false advertising would require proof that the item/s were knowingly sold with intent to deceive. If they refused to refund/replace an item that wasn't as described, I could understand being angry. But as tfibe said, they are sorting it out. I don't consider that scamming. DX knows little to nothing about many of the items they sell, and rely on their suppliars for accurate descriptions.

    It was just a mistake in the description. Mistakes happen, to EVERYONE.

    Now if you want to accuse some of their suppliars for scamming, you'll get no argument from me.

    edit - Btw, comparing running a red light to a wrong description on a website is a bit like comparing apples to oranges, or more accurately in this case, comparing grapes to watermelons.



    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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    post edited by gasbag11 on 11/28/2015 at 9:25 AM
  • Estruendoso Thursday, December 3, 2015 8:57 AM Reply
    gasbag11

    I was not comparing anything. I just was trying to make you understand that, if something is illegal, it's illegal and that's all. Doesn't matter if it is a mistake or not.
    Now I see I was too optimistic.

    ...And talking about grapes and watermelons... No, it is not illegal to make a mistake in my country. False advertising is illegal, not for being a mistake (which is really hard to prove); but to defend customers.
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  • tfibe Tuesday, December 15, 2015 6:31 PM Reply

    @Happyvicky can you check the ticket

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  • Happyvicky @DX Staff @DX Staff Wednesday, December 16, 2015 3:11 PM Reply

    @tfibe

    Ok,I will reply you in 24 hours.

    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • tfibe Wednesday, December 16, 2015 6:36 PM Reply

    The issue has been solved in a satisfactory manner. Thanks goes to @Happyvicky and @Happysabrina for the timely and adequate actions.

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  • Happyvicky @DX Staff @DX Staff Thursday, December 17, 2015 9:00 AM Reply

    @tfibe

    Thanks for your trust.

    I will close this thread.

    Have a nice day!

    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Estruendoso Wednesday, January 6, 2016 5:39 PM Reply

    @tfibe

    I'm happy to hear that :-)


    Thanks for your feedback, tfibe. It's been really helpful.


    Now I can keep shopping at DX without worries.


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