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Missing pagkage

  • mrbill Wednesday, February 8, 2012 5:35 AM Reply

    Order number 12162808 - Shipment Date 12/17/2011 - so well overdue.

    I opened a service request 1/23/2012 regarding this missing package - and i've not had a reply and of course i'm unable to follow up on it.

    I've been a DX customer since 2008 - so I know the ropes here, but could someone please expedite my query? This is taking far too long - even for DX!

    Thanks,
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  • mrbill Thursday, February 9, 2012 4:25 AM Reply
    Bump?

    Nobody can help me?
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  • mrbill Friday, February 10, 2012 8:00 AM Reply
    @cassieJiang

    Maybe this will work to get some attention?

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  • cyclist Moderator Friday, February 10, 2012 8:16 AM Reply
    That should work, it seems your thread got missed among the couple off other threads asking for help :/
    Cassie should be along soon, it might not be till next week now.

    You should post up your ticket number too.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • mrbill Friday, February 10, 2012 8:22 AM Reply
    ticket number is 92D249CCCE02FA94

    It has been almost 2 months now and still not received - I think it just needs to be sent again please.
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  • cyclist Moderator Friday, February 10, 2012 8:27 AM Reply
    Im in the UK and the last two orders i got sent at the beginning of December took 6 & 7 week to arrive!
    Its always a bit of a nightmare at this time of the year.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • mrbill Friday, February 10, 2012 8:36 AM Reply
    I ordered two things at the same time to ship separately. One arrived many weeks ago - the other (this one) still has not arrived.

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  • cassieJiang @DX Staff @DX Staff Sunday, February 12, 2012 8:18 PM Reply
    @mrbill

    We have replied your ticket, please have a check. Sorry for the delay and inconvenience caused.
    DX staff O(n_n)O~



    Posts(3119) | Reviews | Tip post

  • mrbill Monday, February 13, 2012 4:00 AM Reply
    @cassieJiang

    The parcel has still not arrived - i've responded to the CS question - could you expedite a re-send please? It has been too long..

    Thanks,
    Posts(477) | Reviews | Tip post

  • mrbill Tuesday, February 14, 2012 4:21 AM Reply
    @cassieJiang

    Not a very helpful response - they've asked me to wait. After 7 weeks, I don't think it will arrive. I ordered something else at the same time and it arrived ages ago.

    I've asked for the item to be re-sent. If it comes in the meantime, i'll return the duplicate. 7 weeks is just too long to wait - as it is - even if you re-send now, i'll be waiting for weeks.
    Posts(477) | Reviews | Tip post

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