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  • kaubisa Wednesday, February 22, 2012 9:20 PM Reply
    DX mail me that they shipped my order since 31 January 2012 with the tracking number RA389331914CN. but untill now im not received my order yet and i cannot track my order with that tracking number.

    do you give me a fake tracking number?

    my Order number : 120122YC3J08DXO
    i open ticket cse: 8D1D9748DEBFE869

    but your staff keep silent

    yo can see my screeshot http://i1088.photobucket.com/albums/i335/kaubisa/falsetn.jpg

    if you dont shipped my order please refund and dont give me a fake tracking number.
    shame on you dx....
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    post edited by kaubisa on 2/22/2012 at 9:24 PM
  • cassieJiang @DX Staff @DX Staff Wednesday, February 22, 2012 9:36 PM Reply
    Apologize for the inconvenience we have brought you.
    We will follow up with your ticket as soon as possible, and we have contacted our relevant department to check the tracking information with China Post. Really appreciate your understanding on this issue.
    DX staff O(n_n)O~

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    post edited by cassieJiang on 2/22/2012 at 9:36 PM
  • kaubisa Thursday, February 23, 2012 12:05 AM Reply
    dx staff reply my ticket:
    "dear customer

    We apologize for this inconvenience that we have brought you. since we have long srping festival before ,then you will get your parcel later, would you mind waiting a few days ?

    thank you for your patience.

    have a nice day .

    regards "

    how long should i wait, i have waiting for 24 days...
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  • kaubisa Friday, February 24, 2012 3:11 AM Reply

    if my order has been shipped, can you tell me where is my order now? can you use the tracking number that you give to me?

    img src: http://i1088.photobucket.com/albums/i335/kaubisa/falsetn.jpg

    if you cannot, please refund my money dont ask me to be patience, because i have waiting for 25days.

    i open cse ticket and ask refund but your staff keep silent...
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  • cyclist Moderator Friday, February 24, 2012 7:27 AM Reply
    DX DO NOT give out fake numbers.
    China Post isn't that reliable when it comes to keeping the customer informed about their packages.
    Just wait for your package to arrive, it usually takes 2-6 weeks.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • kaubisa Friday, February 24, 2012 1:16 PM Reply
    they tell me, my packed has been shipped since 31 January 2012
    25 days ago...

    today These days I can not even use the tracking number

    can you track my order use that tracking number???
    please tell where the position of my order now
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  • Hoefnix Friday, February 24, 2012 2:45 PM Reply
    i have never received a tracking number that does anything. normally not a problem but now i am waiting for two months on a order now. After a month it shipped but now after 4 weeks (past said shipping date) it still has not arrived. Tracking number is obviously fake becasue according to HK Post it is not a valid number.

    live chat doesnt work and service ticket(s) stay unanswered. Shopped at DX for a few years, never fast but always sort of reliable. everything i ordered in 2012 has not arrived. for testing purposes i did order (dock and simple iphone sync cable) at [REMOVED] on same day and that one is allready weeks in use now. cancelled my order at DX.

    pity always enjoyed shopping at DX
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    mod edited by WildOne on 2/26/2012 at 5:10 AM
  • kaubisa Friday, February 24, 2012 9:46 PM Reply
    Could you prove it my friend???

    img src: http://i1088.photobucket.com/albums/i335/kaubisa/faketn.jpg

    img src: http://i1088.photobucket.com/albums/i335/kaubisa/faketn2.jpg

    25 days shipped, i cannot use the tracking number?
    25 days shipped, im not received my order?

    please prove to me thats no fake...
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  • nginx Saturday, February 25, 2012 10:10 AM Reply
    I am new to DX. So far I haven't had much luck with the tracking numbers either. The tracking number for the first item I ordered back in January only worked after I received the actual item whose delivery took 4 weeks to be exact. Tracking numbers for the rest of the items which are still pending delivery aren't working as expected.

    Hong Kong Postal service is highly unreliable and slow. It's not the kind of service we are so used to receiving from domestic and international couriers when ordering from ebay. No 2 day delivery or day by day tracking status when it comes to DX. So I wouldn't dig much into it. DX is one of those sites where you order stuffs you don't need anytime soon and forget you ever ordered anything and one day you will be surprised to receive the goodies lol.
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  • bianchileos Saturday, February 25, 2012 11:03 AM Reply
    I have received a fake/wrong tracking no from DX two !! When i simply don't receive the tracking number that I've paid for . ..

    Never worked , and my package may be lost as others .

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