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Received wrong device in a DX offer for 3G router

  • terbovi Thursday, March 1, 2012 3:48 PM Reply
    Hi there,

    Via a dx offer (3G portable 3g router), I ordered and got shipping confirmation of a device of SKU A47648 but was delivered a device of SKU A71709. Essentially I received a 3G router for a network type that is not supported in my region (i.e. WCDMA) - whereas I ordered a HSDPA compatible router.

    I contacted the customer service reporting that the modem wasnt working before realising that the delivered item is incorrect. Their advice is to read the manual and go on the forums. Due to how the customer service workd I am not allowed to post to them again for the same order ID until they respond to me.

    Can anyone help on how I can get assistance from dx to replace my incorrect order?

    terbovi
    Posts(8) | Reviews | Tip post

  • cyclist Moderator Thursday, March 1, 2012 3:50 PM Reply
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • terbovi Thursday, March 1, 2012 4:48 PM Reply
    Hi Cyclist,

    Followed your instruction, closed the ticket and tried creating a new ticket for a "Replacement for Incorrect Items". The system wont take me order id that I received from dx offers says "* Invalid Order Number."

    I'd like to give dealextreme the benefit of the doubt as I've been happy so far but this is getting kinda ridiculous.

    Is there a reason why I could raise a ticket before with my order id and now I can't?

    Terbovi
    Posts(8) | Reviews | Tip post

  • cyclist Moderator Thursday, March 1, 2012 5:00 PM Reply
    Sorry, i forgot it was on DX offers.
    Use this one ~ http://services.dealextreme.com/forms/dxoffers.aspx

    If you haven't had a reply by this time next week, post back here and i'll contact staff for you :)
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

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