Wish
DX  » Community » Forums
«See all threads (in Q & A)
Q & A

STORE CREDITS - How to apply [New System]

  • Mee888 Thursday, October 4, 2012 8:56 PM Reply
    Instructions are not the best when redeeming a credit when paying by CC. The credit (APPLY) portion is the second last step you will go to. I dont recall the sequence of events but it IS very tricky. DX should really have numbering to the process and let you know where you are in the entire process and number eg. step 3 out of 5.

    What happened to me was that the Credit wasn't applied either due to a hiccup in the network or the APPLY didn't take when it should've. When you complete the order. It didnt say the credit took, so I requested the order to be canceled (which it was). I then tried the process again. This time the credit was applied.

    I dont know why the credit process is so complicated. If anything, you should see the credit at the BEGINNING of your order and it show up in your CART. Perhaps DX is hoping people don't pay attention and not take advantage of the credit on their account?
    Posts(78) | Reviews | Tip post

  • Kamakazi Friday, October 5, 2012 7:09 AM Reply
    Hi LAL

    On clicking your link i do have credit.

    I followed the step by step instructions all the way to the last page via paypal to confirm the order.
    Yet no store credit box comes up.

    Thanks
    Posts(12) | Reviews | Tip post

  • LAL Moderator Friday, October 5, 2012 9:22 AM Reply
    Kamakazi are you trying to pay with paypal?
    maybe when doing checkout, your DX account (email) is not the same as your Paypal email (account)
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

  • lopesmrc Monday, October 29, 2012 5:04 AM Reply
    I have ordered by Credit Card, I am not a PayPal account. In case of not having PayPal, how could I use my credit? Isn´t it possible to give back this money in my Credit Card?
    Posts(1) | Reviews | Tip post

  • LAL Moderator Tuesday, October 30, 2012 6:33 PM Reply
    Here a Step-by-step to use store credits through credit card checkout
    http://club.dx.com/forums/forums.dx/threadid.1167417?paging=no#1167419

    1. if order value > store credits, price difference will be deducted from Credit Card Account
    2. if order value =< store credits, nothing will be deducted from your CC account
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

  • PaulLeegwater Saturday, November 24, 2012 4:45 AM Reply
    Hi there,

    I have 15,10 store credits and want to buy some earphones, however i don't have a creditcard that i can use.
    Any possibility to use my credits?
    Posts(3) | Reviews | Tip post

  • LAL Moderator Saturday, November 24, 2012 7:00 AM Reply
    @PaulLeegwater
    Not possible. Although not going to charge anything to your Paypal/CC account, you need a valid credit card or paypal account (even without funds) in order to use the credits during checkout.
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

  • PaulLeegwater Saturday, November 24, 2012 8:45 AM Reply
    @LAL,

    I have a Paypal account but without enough money.
    However my bank account is connected with my paypal, but that's not a CC.
    So, yeah thats not possible. Is there a way to contact a DX staff member and let them order my earphones, so they can deduct my credits?
    Posts(3) | Reviews | Tip post

  • LAL Moderator Saturday, November 24, 2012 8:50 AM Reply
    If the earphones cost less than 15.10, you could checkout with paypal.
    By paying 100% of the order with your store credits, DX will not charge anything to paypal
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

  • JohnHarris Sunday, November 25, 2012 6:04 PM Reply
    I have 200+$ of store credit and your system discusts me... What about people who don't have any money in their bank account or money left on their credit card... What about people who closed their credit card account ...

    WE PAID YOU CASH MONEY FOR BROKEN PRODUCTS, YOU MADE PROFIT OFF OF US... AFTER 1-2-3 MONTHS SHIPPING BACK YOUR BROKEN "PRODUCTS" YOU GIVE US "STORE CREDIT" THAT WE CANNOT USE....

    I AM A LONGTIME CUSTOMER OF DX WHO HAS SPENT MORE THAN 3500$ ON YOUR SITE AND THIS "STORE CREDIT" SYSTEM IS GOING TO LOOSE MY BUSINESS AND I WILL NO LONGER REFER PEOPLE TO DX.COM...
    Posts(6) | Reviews | Tip post

Page 4 of 11
Go to Page:
Q & A

Reply

Subject:

* 50 characters max

Message:

Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere