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email from [email protected] recived. fake??

  • mrcoze182 Monday, May 21, 2012 5:56 AM Reply
    hello, i have ordered from dealextreme.com before and never have i encounter anything like this, i have received an email from [email protected] that is asking me for a picture of my credit card, passport/or i.d. i have ordered from dx before and never got anything like this. is it safe or from DX staff?? i have just placed an order a day agoand iam just wondering if any policies changed for payment information, thank you in advance, iam very concerned

    Jorge
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  • cyclist Moderator Monday, May 21, 2012 6:06 AM Reply
    Yes, its from DX.
    This is just a security issue that DX do to make sure you are the owner of the Credit Card.
    If you're not happy doing that, you can just pay through Paypal.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • mrcoze182 Monday, May 21, 2012 6:24 AM Reply
    thanks for your help.. so do i have to cancel and re-order?? because my credit card shows that it was authorized.. thanks again!
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  • jmpfalex Tuesday, December 10, 2013 7:25 PM Reply
    hola que tal os escribo porque a la fecha de hoy aun no e recibió mi pedido y hace un mes que lo pedi quiero saber que es lo que pasa y el seguimiento del pedido esta parado desde el dia 24 de noviembre y pone NULL PVG y no hay mas movimientos desde entonces. quiero que me digáis algo un saludo y espero seguir comprando con ustedes
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  • Stressedmax Tuesday, April 03, 2018 8:53 PM Reply

    I ordered from DX about two months ago and still haven't received my order. The first time I ordered it took a month to get the product. The second order was placed two months ago and I still haven't received it. I have tried the ticket service with no resolution. I have tried calling the New York and California numbers, but the numbers aren't any good. Can someone at DX please help me.


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  • Maye_Tao Wednesday, April 04, 2018 9:54 AM Reply

    @Stressedmax

    Your order was shipped on Mar 3 without free tracking number as it is less than $20. It might take longer for the delivery. Please wait 1-2 weeks and see if it will arrive or not. And your ticket 31B8224C3A0C48219373CCD78F9B21D9 has been replied. You can check reply in your dx account(My account->My ticket). Thanks.

    Be happy. ( *^_^* )
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