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Received more than ordered

  • joep.kelderman Friday, June 22, 2012 4:49 AM Reply
    Hello guys,

    Three weeks ago, I ordered two sunglasses. When the sunglasses arrived, I also received a big package of international plugs. There are 60 of these plugs. The thing is that I didn't order any of these plugs. I can't find anything about this sort of wrong shipping. I don't know what to do! What would you recommend me?

    I hope you have good advice!
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  • cyclist Moderator Friday, June 22, 2012 6:16 AM Reply

    Use this ticket to let DX know, they will probably ask if you can use them and want to buy them, or they will ask you to send them back and will refund you the postage ~ http://services.dx.com/forms/Replacement_IncorrectItem.aspx
    Its good to know there are still some honest people out there :))))
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • sheepish Top 10 Forum Poster Friday, June 22, 2012 6:17 AM Reply
    1. Have a good laugh about it.
    2. Contact staff in forum so we get to find out how it happened: @cassieJiang
    Remembering 30 years.
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  • Leonardob0880 Friday, June 22, 2012 10:32 AM Reply
    what kind of plugs??
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  • matrix-neo Moderator Friday, June 22, 2012 11:05 AM Reply
    what an honest buyer! should have a medal ready to be pinned on him...
    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index

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  • Juniperus Friday, June 22, 2012 12:40 PM Reply
    I ordered 120 lm flashlight and received 900 lm instead, for 7,91 €, I made an ticket and for result I can keep this Prairie fire T6-D7. :)
    There was labeling issue by the factory or something.
    Finnish wood-dragon.

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  • cassieJiang @DX Staff @DX Staff Sunday, June 24, 2012 7:20 PM Reply
    What's your order number? You are a good buyer, you may use the link cyclist offered and open a ticket. :) Thanks.
    DX staff O(n_n)O~

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  • fabulos Sunday, June 24, 2012 10:19 PM Reply
    i guess you may keep the plugs, but good thing is you let DX know their mistake. So we hope they will not make the same mistakes.
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