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DX Black Friday Gift Cards bug! No token in url!

  • FragHU Friday, November 16, 2012 4:19 AM Reply
    There is a major problem with the DX Black Friday Gift Cards.

    I have received two e-mails too, and both describes that I am a winner with my two orders.
    The problem is that the link which should redirect me to my gift card DOES NOT WORK!

    Here is the full e-mail with the deficient url:

    Dear customer,

    Congratulations! Your order has been successfully selected and a gift card has been rewarded to you. Please click here to view the gift card details: http://dx.com/blackfriday?token= You can still place more orders to have more chances to win!

    Regarding any questions about the rules please click here:http://e.dx.com/albums/201211/black-friday/default.html?utm_source=dx&utm_medium=edm&utm_campaign=20121108black-friday

    Thanks for your ongoing support!


    The url again is: http://dx.com/blackfriday?token=
    And there is NO TOKEN!

    So the automatic gift card sending system is faulty and not working. DX should forward this problem to the technical staff to fix this ASAP.
    I don't know if it happens only with me or others too.
    I wrote here too, because LiveChat and CSE staff can not understand the problem, and I do not want to lose my drawn gift cards.
    Please help me.
    Posts(9) | Reviews

    post edited by FragHU on 11/19/2012 at 3:23 AM
  • Voriki Top 10 Forum Poster Friday, November 16, 2012 6:05 AM Reply
    DX should offer you the 1.000$ as compensation
    unhappy and grumpy about DX
  • FallenArchangel Top 10 Forum Poster Friday, November 16, 2012 8:45 PM Reply
    That's not the only problem with this promotion, but by the sounds of it, perhaps a rather large one lol.

    Though have you considered that the token is not visible on purpose and that the token/identifier might in fact be part of the encrypted tracking ID part of the link?

    The stated rules (what little there is of them) state
    "All gift cards will be activated beginning at 00:00 o'clock on Nov.23rd 2012 and ending at 00:00 o'clock on Nov. 24th 2012"

    So maybe the link only works during that specified time?

    DX have confirmed that we have only 24 hours to use these gift cards.

    Maybe someone can confirm for you though regarding the seemingly missing token.

    DX stealing?

    We all have wings, but some of us don't know why...



  • FragHU Saturday, November 17, 2012 3:23 AM Reply
    I don't think it only works in that specified time, because the token parameter of the url is epty. The tracking url is only for statistics, and redirects to here: http://dx.com/blackfriday?token=

    Anyway, if someone won a gift card and able to open the url (without any error message), please confirm me that this is not the correct functioning when getting an empty page with "Invalid request." message.
  • FragHU Monday, November 19, 2012 3:25 AM Reply
    Anyone else with the same problem?
  • Voriki Top 10 Forum Poster Monday, November 19, 2012 5:45 AM Reply
    You should contact DX,the token field was filled in for me and worked

    img src: http://i.imgur.com/n6aEW.png

    unhappy and grumpy about DX
  • FragHU Monday, November 19, 2012 8:04 AM Reply
    Thank you for your info! I have already contacted DX.
    Is it the landing page of the working url on your image?
  • Voriki Top 10 Forum Poster Monday, November 19, 2012 3:02 PM Reply
    the landing page?
    unhappy and grumpy about DX
  • FragHU Monday, November 19, 2012 3:40 PM Reply
    I mean the page what loads when you click on the link.
  • FragHU Tuesday, November 20, 2012 3:17 AM Reply
    Finally, DX CSE provided a solution, they have sent me the working URLs.
    I hope this problem will not happen more times...
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