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AU Direct Service Feedback Needed

  • nikon Thursday, October 3, 2013 8:12 PM Reply
    i got my package sent on 29/9 from audirect and on 30/9 toll tracking says "Offloaded/Linehaul Delay"

    still no update on the tracking

    order number below if theres any dx staff able to find out whats happening
    #130923132011617754

    cheers
    Posts(8) | Reviews | Tip post

  • ozOzo Top 10 Forum Poster Thursday, October 3, 2013 8:47 PM Reply
    If that strange tracking message from 30/9 was the only one posted, it would seem it was still in China but even so, I would try calling the Toll Global Express office in your State and find out what it means: http://cs.dx.com/FAQ/Detail/121

    If that doesn’t work, you stand a better chance of contacting DX staff with a CSE ticket than on the forum.
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(7310) | Reviews | Tip post

  • nikon Thursday, October 3, 2013 11:38 PM Reply
    just got back an email reply from toll

    "With shipments coming in and out of Hong Kong and china have been delayed due to the typhoon last week,
    So a backlog of shipments will be delayed"
    Posts(8) | Reviews | Tip post

  • ozOzo Top 10 Forum Poster Friday, October 4, 2013 4:55 AM Reply
    I hadn't heard of the typhoon over there but I guess that together with the Chinese holiday this week, some delay can be expected. I've had exceptionally good service from toll to date and wouldn't be too concerned.
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(7310) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Sunday, October 13, 2013 10:27 PM Reply
    @nakre90
    130915001037995278
    It has been shipped on 2013/9/21 22:00:52 without tracking code.It normall takes about 2-6 weeks for delivery.
    Could you please wait patiently?
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Sunday, October 13, 2013 10:32 PM Reply
    @nikon
    Sorry for the delay answering you.
    Your package has been delivered.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • nikon Monday, October 14, 2013 6:10 AM Reply
    @Happyvicky
    i got my package last week wed 9th
    left china on 6th sunday
    arrived in melbourne 8th tuesday
    left melbourne then transited to sydney wednesday when i got it ;)
    Posts(8) | Reviews | Tip post

  • gsmailes Monday, October 14, 2013 6:28 AM Reply
    Hi

    My package has a tracking number that toll has no record of 556015161052
    Why does this happen ?
    Posts(4) | Reviews | Tip post

  • Michelle1225 @DX Staff @DX Staff Tuesday, November 5, 2013 9:26 PM Reply
    @gsmailes,
    your order is on 23th,Sep, shipped on 12th,Oct, you had signed on 21th,Oct.
    The tracking no 556015161052 is correct,
    Vist TOLL website: http://www.tollgroup.com/toll-global-express-track-trace
    you will see the information:
    Connote # : 556015161052
    Service Type : Export Non Documents - Retail
    Shipped on : 16 Oct 13 00:00
    Guangzhou (Guangdong) - CHINA
    Destination : Melbourne - AUSTRALIA
    Status : Delivered

    Have you got it?
    Posts(358) | Reviews | Tip post

  • ozOzo Top 10 Forum Poster Wednesday, November 13, 2013 11:40 PM Reply
    Hi @Michelle1225, Re: 18650 Cells.

    We have a situation where DX.com seem to have ample stock of Li ion cells that they are unable to ship via HK Post/China Post because of the Customs problem. On the other hand, Toll has no objection to transporting them but AU Direct have no stock available! All lithium cells are listed as “Sold Out”.

    It seems you are missing an opportunity here. Will they be available again soon? I am particularly interested in 18650’s (SKU: 20392) and it would be nice to see some of the top quality chargers on AUD site too (SKU: 156756 and SKU: 174085). I am holding off buying a torch, batteries and charger until all are available from AU Direct or DX. Cheers. :)
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(7310) | Reviews | Tip post

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