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Item dont received after weeks

  • jfortu Friday, November 23, 2012 6:11 AM Reply
    Basically the fact is that I purchased an item and paid properly. After more than eight weeks the status is the following:
    - Order appears as completed!
    - The only open ticket (it's not possible open more) about that order is WaitingForCustomer, despite I've answered one day after every question (in worst cases)
    - It seems that only one chat time is allowed (no matter the timetable)
    - The local number to call DX doesnt work (in the timetable of HongKong)
    - No feedback about what DX is doing or plan to deliver or an alternative solution.

    It's more than frustrating, it's really disgusting.
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  • prowling Friday, November 23, 2012 7:37 AM Reply
    Dont worry dude. You will get your stuff. It's just a really busy period for them. just track your package on


    I've ordered quite a few things and they always get it done.
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  • cyclist Moderator Friday, November 23, 2012 8:28 AM Reply
    There were huge delays at China post which are now hopefully starting to clear up ~ http://club.dx.com/forums/forums.dx/threadid.1229918, and now the Christmas rush is on too.
    DX are getting some packages sent back and then they're resending them again, meaning the waiting time is even longer.
    Everyone will get their package, its just taking a few months unfortunately.

    When did your package ship?
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • jfortu Friday, November 23, 2012 10:22 AM Reply
    In system appears 9/7/2012 9:25:25 PM, but they said Sept 8th. It could be due to different time zones. Anyway, we are talking about the week 36, to the week 47.
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  • jfortu Friday, November 23, 2012 10:28 AM Reply
    Thanks for your words prowling. If the order number is the reference to track the package, it appears as not found in the link you provide. I only have that numbre and the refernce for the open ticket.
    So, things would be worse that I thoguht even.
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  • Voriki Top 10 Forum Poster Friday, November 23, 2012 4:49 PM Reply
    order number ≠ tracking number
    You only receive a tracking number when your order is over 15$ or if you paid an additional 1,70$
    You can find it in your order details under shipments
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
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  • jfortu Wednesday, November 28, 2012 9:47 AM Reply
    Finally I've got the item. The time to delivery, 12 weeks, seems to me huge. But the worse part is the low level of response to the status when I've requested.
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  • Voriki Top 10 Forum Poster Wednesday, November 28, 2012 12:31 PM Reply
    Glad to hear that. I can understand that before you receive it you worry and uncertain about further actions, but after a long period of waiting(which is indeed too long) you're just happy it all got resolved(package wise,customer satisfaction about the customer service,that's a different thing)

    Longest package for me currently is 11 weeks(got you beat...at least,if it arrives) and yesterday I received one that took 47 days(nearly 7 weeks,so getting close to your 8 weeks)
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    Posts(6762) | Reviews | Tip post

  • cassieJiang @DX Staff @DX Staff Thursday, November 29, 2012 1:27 AM Reply
    I'm glad to hear that your package has been finally delivered.
    Sorry for all the inconvenience you have encountered and your understanding would be highly appreciated.
    DX staff O(n_n)O~

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