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Thread Closed 2013 Chinese Lunar New Year Holiday Schedule

  • Tina @DX Staff @DX Staff Friday, January 04, 2013 12:33 AM Reply
    Dear All,

    Chinese lunar New Year(CNY)/Spring Festival 2013 (10th Feb.2013), which is known as the most important Chinese traditional holiday is around the corner. We would like to inform you about our CNY holiday schedule as below.

    Customer Service Team/Fulfillment Center/Product Center/Logistic Partners will work through the holiday (10th Feb.2013 to 15th Feb. 2013) with reduced capacity. All the departments will be fully resumed at 16th Feb. 2013.

    During the holiday, fewer New Arrival items will be added to our site and your service tickets/products/price match/error report requests may experience delays in processing. You will still being be able to place orders for any items you want, but please expect a bit longer for the order to reach you. If you have any questions that need urgent answers, please contact our live chat CS during 9:00 to 18:00 Hong Kong time during the holiday.

    We will spare no effort to process all your requests before the holiday and please accept our sincere apologies for any inconvenience this situation causes you.

    Your support and understanding are highly appreciated.

    Happy New Year!

    Yours sincerely,
    DX Team
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    cyclist closed this thread on 2/20/2013 at 10:39 AM
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