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The update of DX Help Center Page

  • Tina @DX Staff @DX Staff Monday, January 07, 2013 11:28 PM Reply
    Dear all,

    We are pleased to announce that our DX Help Center Page has been updated, If you encounter any problems please let us know as soon as possible.

    We welcome all of your comments and suggestions, which will help us improve our service and communications.

    http://cs.dx.com/

    Yours Sincerely,
    Customer Service
    Posts(366) | Reviews

    tiffany edited thread settings on 2/15/2013 at 9:10 PM
  • Voriki Top 10 Forum Poster Tuesday, January 08, 2013 8:27 AM Reply
    @Tina
    The descriptions on tickets might need an update

    https://cs.dx.com/Ticket/Check/Order.Delay
    Order delay is used for both I haven’t received my package 14 business days after shipment. and My order hasn’t shipped 7 business days after payment.
    And on https://cs.dx.com/Ticket/Order for 7.Haven’t received packages after 20 days waiting. - Shipped orders only

    Is it 14 business days or 20 (business) days?
    It is better to change both to 20 days because 3 weeks in transit is still very normal, and people don't seem to understand. And for unshipped orders 7-10 days should be normal.

    EDIT: I'm still browsing the lists, checking for errors
    https://cs.dx.com/FAQ/Search/0/10/1

    http://i.imgur.com/9thSC.png
    img src: http://i.imgur.com/9thSC.png


    What is DX’s satisfaction guarantee?
    What is DX’s satisfaction guarantee? exactly the same as above; but a different page

    EDIT
    https://cs.dx.com/FAQ/Detail/20
    The link for DXoutlet doesn't work for me,and shouldn't madeinchina.com be in that list too?

    EDIT
    On page 1 you have How do I contact DX? (page only to contact DX by phone,but a very nice layout! very good)
    And on page 2 you have How do I contact DX? (page with telephone numbers+CSE)

    EDIT
    How do I use Store Credit?
    Please include a link to http://club.dx.com/forums/forums.dx/threadid.1167417

    EDIT
    How do I combine orders?
    The link inside the FAQ directs to an old ticket.

    EDIT
    What is Store Credit?
    This only talks about Paypal, but not everyone paid through Paypal.
    Please include a link there too for How do I use Store Credit?

    EDIT
    What are coupons?
    If you have problems using your coupon codes, please contact us here.
    It would help if here was a link

    EDIT
    Does DX price match?
    The link at the end("here") shoudl direct to https://my.dx.com/Product/PriceMatches
    But really, Price Match in unreliable, mine are completely being ignored and I've received quite a lot of wrong information on this from staff. I have pending price matches for months,and pending=not even looked at.
    I have a pending price match for SKU162851(but that SKU was removed from the site!) since oktober 29th 2012. and I expect it to stay there for years!

    EDIT
    page 6 and page 7
    What currency is the price in? and 2.What currency is the price in?
    unhappy and grumpy about DX
    Posts(6745) | Reviews

    post edited by Voriki on 1/8/2013 at 9:11 AM
  • Tina @DX Staff @DX Staff Tuesday, January 08, 2013 10:20 PM Reply
    @Voriki
    Thank you so much for taking the time to give your feedback, we will get down to editing as quickly as possible.
  • FallenArchangel Top 10 Forum Poster Wednesday, January 23, 2013 1:59 AM Reply
    DX stealing?
    http://tiny.cc/DX-theft

    We all have wings, but some of us don't know why...

    tiny.cc/s20nfw

    imdb.com/title/tt1568334
    imdb.com/title/tt0486585


  • pelinc Sunday, February 24, 2013 3:21 AM Reply
    I bought a phone the day 22/01/2013 with the order number 130123001092972594 on page says that the order has been shipped 28/01/2013 until this day I have not received anything. I live in israel and the number on the website has not been correct a missing digit.
    agradeceria inform me what happened to my order which I have already paid thanks
  • Happyvicky @DX Staff @DX Staff Monday, February 25, 2013 3:09 AM Reply
    @pelinc
    It nomally takes about 2-5 weeks to deliver,but it was delayed by Chinese New Year.Hope you wait patiently.
    Keep on moving like a snail.






  • pelinc Monday, March 04, 2013 12:51 PM Reply
    tanks vicky received..
  • Happyvicky @DX Staff @DX Staff Tuesday, March 05, 2013 3:29 AM Reply
    anything else,let me know.
    Keep on moving like a snail.






  • angeladionisia Wednesday, March 20, 2013 10:22 AM Reply
    hola pague mi pedido nunca llego, lo cambie por otro y me lo cobraron de vuelta y no recibí, nada lo di e baja y no me devolvieron ni un peso de la tarjeta de crédito.
  • Voriki Top 10 Forum Poster Wednesday, March 20, 2013 10:52 AM Reply
    @angeladionisia
    English only here, otherwise you have to go to Español & Português
    And please remain on topic, make a ticket if you need help with lost packages:https://cs.dx.com/Mulit/Problem/Es
    unhappy and grumpy about DX
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