DX  » Community » Forums
«See all threads (in Product Forum)
Product Forum

No image

  • rcpinheiro Tuesday, January 15, 2013 11:35 AM Reply
    Hi!
    I bought one of thesecards and haven't been able to put it to work.
    Drivers and software installed without problems, reboot to be on the safe side, selected 1080i on the source, connected the HDMI cable, run the HD DVR software and selected device HD881 PCIe HD Capture Device 6202.
    Unfortunately, I couldn't get any sound or video, there's only a half-green image:

    http://s8.postimage.org/5h5ezdwd1/placa.jpg
    img src: http://s8.postimage.org/5h5ezdwd1/placa.jpg



    Note that the HDMI source detected someone connected to HDMI, so I presume this is not a HDCP problem.

    Here is information about my PC from DxDiag: http://pastebin.com/nrTADvCF

    Since the culprit could be related to Windows 7 64, I changed the disk for an older Windows XP 32 bit installation and also got the same problem.

    Is there any way to solve this? I would love to use this card. Thanks in advance!

  • Tonyyoung @DX Staff Wednesday, January 16, 2013 4:11 AM Reply
    Hello @rcpinheiro,
    Have you ever tested the video capture card on another PC?
    If it still doesn't work pleas kindly click the link as below: https://cs.dx.com/ticket/index .
    I'm apologize for any inconvenience this may cause,your kindly consideration will be high appreciated:)

    Have a nice day.
    DX Staff
  • rcpinheiro Wednesday, January 16, 2013 10:26 AM Reply
    Hi, Tony!
    Thanks for your answer. More information:
    1) I changed the graphics card to a AMD Radeon 6450
    2) The half-green image also appears when selecting SD source so HDMI is not the problem
    3) I connected a source that I'm certain it hasn't HDCP so encryption is not the problem
    4) The half-green image also appears on other software like VLC or AmCap so honestech HD DVR 2.5 is not the problem.

    Here is the output of the Subsystool:


    http://s13.postimage.org/xrsluecwn/placa2.jpg
    img src: http://s13.postimage.org/xrsluecwn/placa2.jpg



    So, either the card is DOA or is incompatible with something in my system. I will gladly help if you have any further diagnostics or suggestions I could try before giving up on the card (unfortunately, I have no way to test it in another PC).

    Update: in VLC the image is around 1280x946 but the green area is exactly 1280x720 (note that I'm only using 1080i sources). Maybe this is relevant to debug the problem.

    Update 2: after some fiddling with VLC I finally managed to get a proper image but only worked using the "unsupported" 1280x720 resolution, the image gets all garbled with 1080i. The included honestech software still doesn't work.

    Re: ticket - I was directed from that page to this forum, if there is a way to open a ticket I couldn't find it (I selected "option 4.Have trouble on getting the item to work." the option "3 write in the product forum"
    Posts(8) | Reviews | Tip post

    post edited by rcpinheiro on 1/16/2013 at 1:58 PM
  • tomaladisto Wednesday, February 20, 2013 11:39 AM Reply
    Select the "HDMI" option instead of the "Y / Pb / Pr" one:
    http://i46.tinypic.com/jqgi9y.png
  • rcpinheiro Wednesday, February 20, 2013 12:45 PM Reply
    Thanks, that was the problem. I forgot to update this thread with the solution. The manual in Chinese doesn't help :-|
  • tiaquino Monday, May 27, 2013 4:36 PM Reply
    Did you get it working? I have the same problem. Where are you from?
  • rcpinheiro Thursday, May 30, 2013 4:17 AM Reply
    Yup, it wasn't easy but it's working.
    I suggest you forget the awful Honestech software and use instead PotPlayer.
«Reply to this thread (in Product Forum)
Product Forum

Reply

Subject:

* 50 characters max

Message:

* 5000 characters max
Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

WHY CHOOSE DX.COM?

Get great weekly deals and offers like: Collections