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Double payment on paypals end?

  • kop04 Friday, February 01, 2013 5:17 PM Reply
    I just made an order for $14.80 USD, and the (single) paypal order says $15.18 CAD. But my credit card website reads $30... Im assuming DX can do nothing about this error? How can I resolve this with paypal?
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  • posner Friday, February 01, 2013 5:35 PM Reply
    Have you tried to open a Ticket and explain the situation to DX Staff?

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    post edited by posner on 2/1/2013 at 5:35 PM
  • Happyvicky @DX Staff @DX Staff Sunday, February 03, 2013 8:26 PM Reply
    We have only charged you once for order 130201-0010-87852963. The transaction ID is 4A272116DU0260030.
    Is there any other transaction ID?
    If not,Please open a ticket on https://cs.dx.com/Ticket/Check/Payment.Double and upload the paypal payment confirmation letter.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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