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Processing a Cash Back

  • CrashinDutchman Thursday, May 11, 2017 1:40 PM Reply

    Well, I wish I did that well for everyone. My Cash Back was initiated on April 12 and has still not arrived in my PayPal.

    Edit: April 9 even!

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    post edited by CrashinDutchman on 5/11/2017 at 1:41 PM
  • sheepish Top 10 Forum Poster Thursday, May 11, 2017 5:34 PM Reply

    Yeow. I think they've forgetten you.

    @Maye_Tao can you please check CrashinDutchman's Cash Back, mentioned above?

    Remembering 30 years.
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  • CrashinDutchman Thursday, May 11, 2017 6:11 PM Reply

    Thanks @sheepish... I also raised another ticket... I noticed they closed my original ticket.

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  • gasbag11 Top 10 Forum Poster Thursday, May 11, 2017 8:52 PM Reply

    I've just had a Cash Back take only 6 days. I haven't had one that quick for more than three and a half years. It took a mere 3 days after the ticket was answered, which I've never seen before. Fantastic speed.

    Great work, DX. Keep it up.

    Well, at least 2 depts at DX are not only actually working properly, but better than ever. 

    I'm not an affiliate, but I've been getting error report replies faster than ever for the last 2 months or so. Usually I report them in the morning and get the replies that night. Plus they're almost always corrected, or corrected the next morning. Before, I got loads of "We're working on it"... which never got corrected. 

    Now if they could just promote the people who run those depts to run a whole lot more things here... {sigh}

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Maye_Tao Friday, May 12, 2017 9:07 AM Reply


    We have replied your ticket 0A520EFA35CE45AA8A868B258FED1897. Thanks.

    Be happy. ( *^_^* )
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  • sheepish Top 10 Forum Poster Thursday, August 2, 2018 3:16 PM Reply

    I've just received a Cash Back which took 4 days longer than any other Cash Back I've ever had. Why is DX so slow?

    Remembering 30 years.
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  • LoGiCeK Wednesday, January 23, 2019 8:24 AM Reply


    after web upgrade MyDX with affiliate points does not work :( When I want to change referral point to cash back, page loops me to login and then redirect to new DX home page. That's all ! But I can't still request for cashback ! Also in new DX pages is only newest points, but all old points is on previous web where is cashback link not working :(

    How can I redeem my old affiliate points before web upgrade last end of year ???


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  • nachosemantic Saturday, January 26, 2019 1:24 AM Reply

    Ticket system is dead. Same as communication with DX. My experience is that they do not care anymore about loyal customers. Or customers at all. 

    I had a claim, they sent to me less products than I bought (actually wrong product), they said they processed cashback and closed the ticket unlaterlally. And now they ignore my new tickets in the new system.

    I doubt affiliate will continue working, and if it does, I doubt people will keep trusting DX.

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, March 27, 2019 6:10 PM Reply

    Hi @all

    If you want to cash back for your Referral Points, you could follow below step to go on:

    My account---Payment---My Commission


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  • sheepish Top 10 Forum Poster Wednesday, March 27, 2019 6:16 PM Reply

    Hi *all

    How long has ALL been an affiliate? He or she has never mentioned it, that I can recall. Let's see...


    Nope, all ALL's posts are in product forums, not the affiliate forum.

    Did you really intend to PM ALL?

    Remembering 30 years.
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