Посылку получил, один девайс не работает

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Посылку получил, один девайс не работает

pcbrus Tuesday, February 12, 2013 5:00 AM Reply

Всем привет!
Так как наши китайские друзья омечают свой нацианальный праздник... Пожелаем им крепкого здоровья....
Пришла посылка, в посылке не работает одно из устройств, точнее оно работает, но нет зарядки, т.к. сам сервис инженер, приговор-убит аккумулятор.
Какие мои шаги? Тикет я создал... Ждать пока ответят?
RMA создовать надо?

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vvvictoron Tuesday, February 12, 2013 11:08 PM Reply

Мне они RMA сами создавали когда был решен вопрос об отправке дефектного девайса обратно. Там адресный стикер на посылку и опись вложения были...
А вопрос об отправке обговаривался через тикет... Наверное надо ждать ответа от них...

Posts(64) | Reviews | Tip post
rustamgrf Tuesday, February 12, 2013 11:43 PM Reply

Создаём тикет.
Ждёмс ответа.
После предложения: отремонтировать на месте с возмещением компенсации ремонта или отправить товар обратно на замену.
Если выберете отправить товар на замену.
Вот тогда вам присвоят и вышлют RMA. И подробно опишут ваши пошаговые действия по отправке товара на замену.

I am not employee of DX! If my help or my answer was helpful to you. You
can say "Thanks" or click on the tab "Tip Post".

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