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How to apply store credit

  • farethewell Tuesday, January 26, 2010 11:54 AM Reply
    The ticket was opened on 9/18/2009.

    Can I hope for a refund or credit?
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    post edited by farethewell on 1/26/2010 at 12:44 PM
  • farethewell Thursday, January 28, 2010 1:01 PM Reply
    Is anybody going to respond?

    CSE 9982F3D853D1EEBD
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  • malo1 Thursday, January 28, 2010 6:47 PM Reply
    anybody going to respond?

    CSE B3147AC5E92DA3BF


    update

    i have respond from

    & is all OK

    thnx @ Tiffany
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    post edited by malo1 on 2/4/2010 at 6:10 PM
  • FTiemroth Thursday, February 4, 2010 1:07 AM Reply
    Still waiting for a response...
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  • PbGamersStore Thursday, February 4, 2010 3:09 PM Reply
    I made a payment with my paypal account and then made a Store Credit Use Request by filling the form. My Store Credit is of a total store credit $181.97 and I made a new order paying with paypal of $183.58.
    I want to use all of my store credit, that is $181.97 but this request Status: Request has been received - waiting for processing.

    Paypal allready notified me that they made payment to DX,
    so, whats keeping DX so long to refund my money to paypal??

    Any Help With this??
    Thanks in Advance.
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  • LAL Moderator Thursday, February 4, 2010 5:51 PM Reply
    When have you opened this "store credit refund" ticket?
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • djzinc Friday, February 5, 2010 7:57 AM Reply
    let me also to suggest:

    best solution is to add on the Cart page (beside PayPal button) another button with : "use store credit(if available)". and then the total amount will be recalculated in the same way as "Bulk rate" or "Coupon".
    In this way the money will be used immediately. no need to "walk" them to PayPal then again on your Card and then to PayPal and after to DX for another order.
    For DX Marketing/management Depatment: who wants to buy again from you will buy, who don't, don't. Or will buy for the exact amount of Store Credit and finish.
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  • FTiemroth Friday, February 5, 2010 11:06 AM Reply
    Same thing that PbGamersStore, I had $12,5 in store credit, and made a new order for $12,04. I filled the Store Credit form with the new order, and still haven't got any response.

    Thanks in advance
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  • PbGamersStore Friday, February 5, 2010 12:42 PM Reply
    I received today this email:

    Kindly inform the refund $181.97 from Order # ******** via new order ******** will be issued to you within 5 to 7 working days (Mon-Fri, excluding public holidays in Hong Kong).

    You will receive a confirmation e-mail directly from PayPal when it has arrived at your account, so you can go to check your PayPal account frequently later.

    We look forward to serving you in the near future and please feel free contact us again if you have any other questions.

    Have a nice day!

    Best regards,

    Amelia
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  • TheCaesar Monday, March 1, 2010 4:15 AM Reply
    dear DX...
    please respond this store credits ticket : BA1A7E8E0A655FA2
    thanks
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