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Problem getting account upgrade to platinum

  • Maxmannl Monday, March 25, 2013 5:28 AM Reply
    @CassieJiang

    I tried it several times with live chat or with opneing a ticket. But it looks like they don't understand my problem.

    My account is well over the required available points to get a upgrade to the platinum level.

    But i'm still at premium level. Could you please check this out for me.
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  • cassieJiang @DX Staff @DX Staff Tuesday, March 26, 2013 12:20 AM Reply
    @Maxmannl
    Checking it now, I will get back to you soon. :)
    DX staff O(n_n)O~



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  • cassieJiang @DX Staff @DX Staff Tuesday, March 26, 2013 12:33 AM Reply
    @Maxmannl
    Have you already received 1250 referral points from last time you became premium level till now?
    Do you still remember the points when you arrived at premium level?
    DX staff O(n_n)O~



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  • Maxmannl Tuesday, March 26, 2013 2:32 AM Reply
    @CassieJiang

    I can't remember the exact amount but i'm pretty sure it's more than 1250 points from the time i became premium level.

    i thougt it was something around a 1000.

    If you need the exact amount i can start counting fomr my history overview.
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  • cassieJiang @DX Staff @DX Staff Tuesday, March 26, 2013 7:46 PM Reply
    @Maxmannl
    Thanks for your prompt reply. I will get someone checking.
    DX staff O(n_n)O~



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  • cassieJiang @DX Staff @DX Staff Thursday, March 28, 2013 2:44 AM Reply
    @Maxmannl
    Level has been upgraded, please kindly check. :)
    DX staff O(n_n)O~



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  • Maxmannl Thursday, March 28, 2013 3:16 PM Reply
    @CassieJiang

    I checked it. But no change
    still at premium level :( not platinum.

    Will check it again in The morning (europe) Maybe it changes overnight.
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  • cassieJiang @DX Staff @DX Staff Friday, March 29, 2013 1:27 AM Reply
    @Maxmannl
    Delayed, sorry.
    You may double check, no problem now.:)
    DX staff O(n_n)O~



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  • Maxmannl Tuesday, April 2, 2013 12:13 PM Reply
    @CassieJiang

    Thanks for your quick reply my account level is upgraded.

    Thnanks :)
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