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Disappearing Products

  • Mercury Monday, July 08, 2013 8:42 PM Reply
    Sometimes DX really sucks; At the beginning of the month they advertised "Cool Stainless Steel Ring w/ Rotatable Gears- Silver" (Sku 224172) have always wanted one of these, especially at this price and ordered it immediately- the day it first appeared. Decided to order another the next day as a gift. A couple of days after that it was featuring in the Spotlight section. Now, a week later I get an email saying they are "awaiting restock" of the item and encouraging me to cancel the order, although I can "patiently wait" if I wish.

    Look up the Sku now and the item has totally disappeared from the site. Did anyone actually get one of these shipped, or is this just some kind of BS "ghost " item that will never ship?
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  • Happyvicky @DX Staff @DX Staff Tuesday, July 09, 2013 12:28 AM Reply
    @Mercury
    Sorry for the trouble.
    Stock and Availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock.
    Item 224172 is sold out now and never come back.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • Voriki Top 10 Forum Poster Tuesday, July 09, 2013 3:53 AM Reply
    @Happyvicky, thank you for your response.
    But sold out items aren't removed, items where there are problems with copyright/quality, those get removed.
    It is indeed very surprising it is removed, because I was interested too, it's been a while since I last ordered and was going to order it in a couple of days. And it was only on DX for a little more than a week, so the reason that it was removed so quickly must've been really serious.

    Can you confirm to me if DX still works with the same supplier for other items, or has DX stopped working with that supplier?

    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • matrix-neo Moderator Tuesday, July 09, 2013 6:54 AM Reply
    old items are always being removed, just like new items are always being listed, and the most common reason is simply that new items are replacing old items
    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Voriki Top 10 Forum Poster Tuesday, July 09, 2013 7:55 AM Reply
    Define old item, it was released July 1st(or at the most a couple of days before). I even discussed it with a friend over Skype when I find noteworthy New Arrivals.
    I wouldn't call an item old after less than 2 weeks.
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • JernejL Tuesday, July 09, 2013 8:48 AM Reply
    Ordered same day as it appeared, same issue - no stock, disappeared. :/
    I assume that a copyright issue was going on..
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  • LAL Moderator Tuesday, July 09, 2013 8:59 AM Reply
    Yup, most likely a copyright issue and being so, this item is sold out forever.
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • Voriki Top 10 Forum Poster Tuesday, July 09, 2013 9:06 AM Reply
    Myeah, but why can't they at least tell us that there was a particular reason why it was removed(could be bad quality too, that all samples in the warehouse started falling apart while they were being packaged), instead of claiming i was just "sold out".
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
    Posts(6762) | Reviews | Tip post

  • Mercury Tuesday, July 09, 2013 4:02 PM Reply
    Yup, seems to be a bit like the episode where every "Fauxton" keychain light DX ever sold disappeared overnight without explanation; except in this case, they never even got round to shipping the item.

    Definitely has to be some kind of copyright censorship - most likely the Official retailer of the $165 ring in question is not too keen for folk to see DX selling an apparently identical item at $11.60.... and still no doubt making a healthy profit!

    Just wish DX could be honest and up front about it, which would be of more benefit to them than covering up and p1ss1ng off their loyal customers in this way.
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