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problen in contry field

  • dxreza Saturday, November 2, 2013 1:16 AM Reply
    hi
    i want to buy some thing
    and he site write hat have shipping for my contry "Iran,repulblic Of"
    but when i want complet my profile and shipping address i can't find name of "iran" in country list
    waht should i do ?
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  • Voriki Top 10 Forum Poster Saturday, November 2, 2013 2:48 AM Reply
    @happyvicky
    In my.dx.com/AccountSetting/Addresses,I cannot locate Iran in the list.

    http://en.wikipedia.org/wiki/Iran
    Iran , formerly known as Persia, officially the Islamic Republic of Iran since 1980, is a country in Western Asia.
    Can't find it under any of those names.

    Please advise
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • Voriki Top 10 Forum Poster Saturday, November 2, 2013 2:52 AM Reply
    THIS PROBLEM HAS BEEN REPORTED 3 YEARS AGO!!!!!!!!!!!!
    http://club.dx.com/forums/forums.dx/threadid.712735
    It is not possible to Select Iran from the Country/ Region selector when entering a new shipping address.
    DX doesn't find it strange they never got any orders from Iran? No wonder, if they don't allow people to order there.
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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    post edited by Voriki on 11/2/2013 at 2:52 AM
  • dxreza Saturday, November 2, 2013 7:24 AM Reply
    but site told that has "free shipping to iran "
    how it is possible ???
    what should i do now ??
    can i buy something from this site and get it in iran ???

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  • Voriki Top 10 Forum Poster Saturday, November 2, 2013 7:49 AM Reply
    Vicky will confirm on monday.
    Most likely a temporary solution as described in the aforementioned thread would be to create an order with a different country, next contact LiveChat to edit the adress manually. (But can't work with paypal because the shipping country should match the billing country)
    But wait for Vicky.

    Vicky, because this problem has been reported 3 years ago and no-one ever bothered to fix it(ofcourse that was from before you even worked at DX), I expect you to urge the appropriate team to make the changes swiftly, as it should be a 5 minute job to add the name to the list of options.

    CC @tiffany
    I don't expect an answer from you Tif(like many of my other pms are often ignored) but i think you should be aware of the situation that because of lack of effort DX lost several years of business with Iranian customers, resulting maybe in millions of CNY profit. There goes your Christmas bonus?
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
    Posts(6762) | Reviews | Tip post

    post edited by Voriki on 11/3/2013 at 10:42 PM
  • Happyvicky @DX Staff @DX Staff Monday, November 4, 2013 6:43 PM Reply
    @dxreza
    I will contact our shipping department to confirm soon.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • Happyvicky @DX Staff @DX Staff Monday, November 4, 2013 7:17 PM Reply
    @dxreza
    Please wait for the news.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

    post edited by Happyvicky on 11/4/2013 at 7:29 PM
  • dxreza Monday, November 4, 2013 8:55 PM Reply
    @Happyvicky
    thank you
    i'm waiting for your response :)

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  • dxreza Tuesday, November 5, 2013 12:42 PM Reply
    @Happyvicky

    thank you for your reply
    you ask form me that "Which payment method did you choose? Paypal or credit card?
    If you choose paypal to pay,there is no "Iran" country option. Could you please change the payment way?"

    i should answer that i can pay with credit cart .
    but problem is not this
    problem is this " i cant find "IRAN" in shipping address " i check this in my account address book and credit cart and in web money .

    please pay attention my country is "IRAN" not "IRAQ" :(
    i waiting yet !!


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  • Happyvicky @DX Staff @DX Staff Wednesday, November 6, 2013 1:07 AM Reply
    @dxreza
    I'm so sorry for the inconvenience.
    I just got the official notice that we cannot ship the items to Iran.
    Sorry. Right now we cannot ship items to Iran, North Korea, Cuba, Sudan, and Syria.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

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