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US Direct Site Orders: "Your order fail placed."

  • TxCharlie Sunday, December 29, 2013 3:09 AM Reply
    (first posted in Forum: http://club.dx.com/forums/forums.dx/threadid.1350620 before I found this US Direct forum)

    UPDATE: I found out that the DropShip was causing this error - I successfully ordered the same item WITHOUT DropShip, and it worked!!! Problem is, the customer can now see the prices, etc!


    Hello,

    When I try to place a DropShip order for SKU: 901222877 on the US Direct site https://usd.dx.com/cart, my order fails when I click the NEXT button on the Address entry page https://usd.dx.com/checkout/address.

    The error is in a yellow box at the top, and says: "Your order fail placed." [sic] (no other error description or code is displayed)

    The only unusual thing I see is that the item price is $34.1 (not $34.10). Could that missing zero be causing the error???

    Please let me know why my DropShip order isn't going through - I'm a couple of days late in submitting it because of this error. I have tried clearing my Shopping Cart and re-ordering several times, with no luck.

    The address I entered is:
    FirstName Lastname
    4*** **th Ave SW Apt *
    Seattle, WA 98116
    Phone 949294****

    Where "*" represents numbers.

    Note that the US Direct site order pages work differently than the Worldwide order pages - The Worldwide site asks for Payment Information on an earlier page. The US Direct site asks for payment AFTER the Address Entry, which I cannot get to because the address entry fails.

    Thanks!
    Charlie

    Here is a copy/paste from the page that has the error on it:

    logo
    1

    Your Shopping Cart
    2

    Order Information
    3 Payment 4 Order Complete

    Your order fail placed.


    Order Details
    Shipping Address
    CustomerFName CustomerLName 4*** **th Ave SW Apt * , Seattle, WA, US (98116) 949******* edit delete
    MyFName MyLName **** Buckner Dr. , Flower Mound, TX, US (75028) 972-***-**** edit delete
    MyFName MyLName**** Buckner Dr. , Flower Mound, TX, US (75028) edit delete
    MyFName MyLName **** Buckner Dr. , Flower Mound, TX, US (75028) 972-***-**** edit delete
    +Add a new shipping address
    Shipping Method
    International Bridge
    Typically arrives in Free Expedited Delivery $ 0
    Order Total $0.00 - $10.00 $10.01 - $20.00 $20.01 - $24.99 $25.00 - above
    Shipping Cost $12.00 $10.00 $8.00 $0.00
    Continue Shopping
    Product List
    Product Price Quantity Line Total
    JinXingDa JD-385 Mini 4-CH 2.4G Radio Control Quadcopter R/C Flying Saucer Aircraft w/ 6-Axis Gyro $ 34.1 1 $ 34.1
    cover Dropping Shipping Service $ 0 1 $ 0
    Order Summary
    Have a Coupon Code?
    Your have Store Credit: $ 0

    CART TOTAL: $ 34.1
    SHIPPING FEE: $ 0
    Grand Total: $ 34.1

    This order earned 3.4 points!

    Next <<- Button
    Posts(108) | Reviews | Tip post

    post edited by TxCharlie on 12/30/2013 at 8:08 AM
  • mviktor Thursday, May 15, 2014 6:18 PM Reply
    In my case the delivery information wasn't complete, the telephone number was missing.
    After filling out all fields the order went fine.
    I was using the EU direct site.
    Posts(1) | Reviews | Tip post

  • Smile2014 @DX Staff @DX Staff Friday, May 16, 2014 10:28 AM Reply
    @mviktor

    In order not to delay the shipping time for your order, please tell us your order number. we will help you modify your order information soon.
    Look forward to your prompt reply.
    Posts(645) | Reviews | Tip post

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