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Cant they refund me the money ??

  • recochi Friday, January 10, 2014 12:37 PM Reply
    Can you please tell me what if i dont get my ítems at the time they tell me? was for christmas and well i know take too much time, but i wont wait like 3 or 6 months to have my ítems. Why when i ask for a refund, they say me they cant do it? just tak your ítems back cuz i never got it. Also, why the peple in live chat is so rude? i mean a guy just ended the chat when i was asking for any answers... is that how dx customer support threat to a customer?
    Hope to get an answer soon...

    Thanks
    Posts(1) | Reviews | Tip post

  • cyclist Moderator Friday, January 10, 2014 9:42 PM Reply
    If the items are declared lost by DX, then they will refund or resend the order, you will NEVER lose your money shopping here.
    You have to understand that DX are not responsible for the postal company's though, so they will have to give them time to deliver, sometimes packages can arrive after 2 months!
    People in Live Chat are not rude, its usually down to the language barrier, but if you are an annoyed customer and keep asking the same question over and over and over and over, then yes, they have been known (probably for the best) to end the chat because it is obviously going nowhere.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

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