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Wrong Item Quantity Shipped

  • filipespada Friday, January 10, 2014 6:57 PM Reply
    Dear Gentleman,

    Regarding order number 140108001048717989, I've bought 2 items of 117029 Cool Sports Cycling Helmet - White + Grey, however according to the email below only 1 item was shipped, could you please confirm if the 2 items where shipped or if it will be done separated?

    I'm look forward to an answer.

    Filipe Espada
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  • ozOzo Top 10 Forum Poster Friday, January 10, 2014 7:29 PM Reply
    The forum is the wrong place to ask Filipe. The forum is mostly for customers to help each other. The quickest way to contact DX is via LiveChat but you won't be able to speak to them until Monday morning Hong Kong time. If you ordered two units and paid for two, it is possible that they only had one in stock and the second will be shipped when it arrives from their suppliers.

    Check the details in: My Account > My Orders, (click on the Order number) > Shipments. If there is any error, leave a message and they should get back to you on Monday.
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  • filipespada Friday, January 10, 2014 7:34 PM Reply
    Thank you for the information ozOzo, I will do as you said!
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  • Voriki Top 10 Forum Poster Friday, January 10, 2014 10:02 PM Reply
    You check the order details?(checking so avoids the need you have to contact DX through LiveChat as you'd already have your answer).
    Ordered quantity is 1, but is shipped quantitiy 2 or 1?
    If it's 1, they'll ship the other one in a couple of days.
    unhappy and grumpy about DX
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  • chelsea2003 @DX Staff @DX Staff Saturday, January 11, 2014 5:12 PM Reply
    hi,please don't worry, the rest one will be shipped as your second package.
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  • filipespada Tuesday, January 14, 2014 6:15 PM Reply
    You were right chelsea2003, DX have just shipped the other unit separated from the first one, now both are on their way. Thank you for the support!
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