DX  » Community » Forums
«See all threads (in Bug Reports)
Bug Reports

Thread Closed PayPal Rejected - PayPal said DX.com rejected

  • TxCharlie Thursday, January 23, 2014 7:42 AM Reply
    I'm a US resident.. When I place a $40 USD dropship order to Italy or Norway, I get the following errors:
    We're sorry, PayPal doesn't allow residents of United States to ship purchases to Italy.
    We're sorry, PayPal doesn't allow residents of United States to ship purchases to Norway.

    The odd thing is that a order to Isarel went through!

    I called PayPal, but they said that the PayPal website did not reject my payment - They show no rejections on my account at all. They said that DX.com must have rejected it because they don't service Itlay and Norway - But I find that hard to believe. Besides, the page with the error on it is https://www.paypal.com/us, not a DX.com web page.

    PayPal said that DX.com may have installed a new version of the PayPal plugin and mis-configured it, thus rejecting Italy and Norway. That still doesn't make sense, since in that case it seems like PayPal should be able to see the rejection.

    Yesterday I submitted a DX ticket, but it hasn't been answered yet either. BTW, DX, since the order was rejected, I don't have a Order Number. The DX tickets won't allow you to submit a ticket without an order number, even for a rejected payment, so I put an old canceled order in the Order Number box. Hopefully that's not confusing them!

    Has anyone else dealt with this problem??? I really need to get these two orders placed!!!
    Posts(108) | Reviews | Tip post

    LAL closed this thread on 1/23/2014 at 8:24 AM
  • TxCharlie Thursday, January 23, 2014 8:00 AM Reply
    OOPS - I submitted in the wrong bug report section.
    This problem was with the Worldwide DX.com site, not USD. I copied post to the correct forum.
    Posts(108) | Reviews | Tip post

  • LAL Moderator Thursday, January 23, 2014 8:23 AM Reply
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere