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order shipped without point items !!

  • lastinFirstout Wednesday, January 29, 2014 10:39 PM Reply
    hi,
    i placed order & then straight away i open a ticket requesting to redeem my points for couple of items,the order is now showing as ( Full shipment ) which i think means POSTED but my ticket is still not been replied to by any of the dx staff.

    did they send my point redeemed items ? it doesn't look like they did !!
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  • cyclist Moderator Wednesday, January 29, 2014 10:46 PM Reply
    NEVER use a ticket to get things added to your order, use Live Chat.
    There are huge delays with ticket replies at the moment and now DX are on holiday ~ http://club.dx.com/forums/forums.dx/threadid.1353207
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • lastinFirstout Wednesday, January 29, 2014 10:57 PM Reply
    what ? you told people to open a tickets to redeem their points & now you are saying NEVER open a ticket !! talk about confusing!

    cyclist check your post in this link:

    http://club.dx.com/forums/forums.dx/threadid.922901
    Posts(386) | Reviews | Tip post

  • cyclist Moderator Wednesday, January 29, 2014 11:14 PM Reply
    I never wrote that, I just copied it from whomever wrote it because it got deleted!
    Before the last few months, tickets were getting answered in around 24hrs so it would've been fine to use a ticket, but now, as I said, there are huge delays.

    I'll update it now with the Live Chat info.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • lastinFirstout Wednesday, January 29, 2014 11:22 PM Reply
    it's not my problem i just followed the info posted on DX website about how to redeem my points & how am i supposed to know tickets are not been answered quickly ? is this my fault ? they should send my items even if they already posted my order.


    Posts(386) | Reviews | Tip post

  • lastinFirstout Thursday, January 30, 2014 1:11 AM Reply
    issue resolved,had to place another order & they sorted it out no problem.all is good now :)
    Posts(386) | Reviews | Tip post

    post edited by lastinFirstout on 2/3/2014 at 10:57 AM
  • Zanga2 Saturday, February 8, 2014 1:13 AM Reply
    The following procedure no longer works, DX has changed the policy over the night announcing nothing. The only way to use points now is to choose a product from the redeem page

    DX Points can be used to:
    • Add any item you want to your order that you have sufficient points for.
    - no longer available / not working ! regardless of live chat, tickets etc. DX stuff responded and made it clear that they no longer accept adding items with points to orders.
    Posts(142) | Reviews | Tip post

  • lastinFirstout Saturday, February 8, 2014 1:18 AM Reply
    i have just received the first order,it was super quick considering i ordered the same item from ebay on 9th december & it's still not arrived yet,i ordered again but this time from DX on 27th december & it arrived today. cheaper too.

    now waiting for my 2nd order which from the looks of things it should be here next week. :)
    Posts(386) | Reviews | Tip post

  • LAL Moderator Saturday, February 8, 2014 7:41 AM Reply
    Are you sure @Zanga2 ?
    how did you know about such new guidelines to redeem points?
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

  • lastinFirstout Saturday, February 8, 2014 7:53 AM Reply
    @Zinga2

    i spoke to DX staff via live chat & was able to add the items i wanted to my order with my points,i did not have to choose products from the redeem page.
    Posts(386) | Reviews | Tip post

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