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charged for paying in non sterling :(

  • jimmay12345 Thursday, January 30, 2014 6:20 AM Reply
    logged in to my bank acct and saw this : NON-STG PURCH FEE
    gotta be because DX charged me in another currency although i bought off {REMOVED} and was charged in sterling and the site did display in sterling.

    can i get this back? it charged me more than i would have paid elsewhere its my firat time using DX instead of {REMOVED}
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    mod edited by cyclist on 1/30/2014 at 7:02 AM
  • cyclist Moderator Thursday, January 30, 2014 7:06 AM Reply
    Its the banks charge for the conversion of $ into £, DX deal in USD.
    Why do you think you can get it back?
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • jimmay12345 Thursday, January 30, 2014 7:24 PM Reply
    I assume there was some kind of mistake that means I was charged in USD instead of my currency this only happened here and the site showed sterling
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  • gasbag11 Top 10 Forum Poster Thursday, January 30, 2014 10:31 PM Reply
    DX accepts ONLY USD. The other currencies are shown only as a reference so customers have an idea how much the order costs in their currency.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Voriki Top 10 Forum Poster Thursday, January 30, 2014 10:40 PM Reply
    The payment process shows USD, the FAQs mention USD, the ToS mention USD, you paid in USD, case closed.

    Is this your first time ordering anything online in a non-british site?
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • jimmay12345 Thursday, January 30, 2014 10:48 PM Reply
    That's understandable
    I ordered off a Chinese wholesale site before and wasn't charged currency conversion fees on top so I assumed it was the same here :3
    Meh what can you do right as long as my stuff gets to me it doesn't matter I started seeing reviews of people saying there stuff never came bit worried to be honest after seeing them
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    post edited by jimmay12345 on 1/30/2014 at 10:50 PM
  • gasbag11 Top 10 Forum Poster Thursday, January 30, 2014 11:02 PM Reply
    It seems that most of those complaints about people not getting their orders for months, are (for some reason) from eastern european countries. One of the mods lives in the U.K. and gets his orders just as fast as ever. I don't think you'll have any problems.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
    Posts(12572) | Reviews | Tip post

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