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Product dead, ticket not being processed by staff

  • mullera Thursday, February 6, 2014 2:45 AM Reply
    Hi all.

    I bought a mouse which arrived dead.
    I created a ticket accordingly 9 days ago and status is still WaitForStaff.

    Does it get ever processed?
    I feel I lost my money :-(
    Posts(2) | Reviews | Tip post

  • cyclist Moderator Thursday, February 6, 2014 3:48 AM Reply
    You wont lose your money, the whole of China has been on holiday and some still are ~ http://club.dx.com/forums/forums.dx/threadid.1353207
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • mullera Thursday, February 6, 2014 4:07 AM Reply
    Thanks :-)
    Posts(2) | Reviews | Tip post

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