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DX wont answer my ticket!!!

  • lucas-vinicios Wednesday, February 12, 2014 10:31 PM Reply


    I have made a purchased that was shipped on 13/11/2013 and i have not received it yet.
    With the track number I can see it never exit CHINA
    I have opened a ticket and I have not got an answer in 3 months!!!!

    Also the chat is always unavailable. I have tried it many, many times throughout these months!!!

    Please, can someone help me?

    ORDER: 131105001055067412
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  • LAL Moderator Wednesday, February 12, 2014 11:00 PM Reply
    Weird... livechat is ONLINE now (I've asked to put a note to get my latest order shipped by Singpost)
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • lucas-vinicios Wednesday, February 12, 2014 11:07 PM Reply
    Yeah, it shows that you can log in and chat, but once you try it gives you a message saying its unavalable
    Could you help me and see if there has been a problem with the shipping?
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  • LAL Moderator Wednesday, February 12, 2014 11:19 PM Reply
    sorry, I cannot help you because I am customer like you

    http://club.dx.com/forums/forums.dx/threadid.1178274
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • begedis Thursday, February 13, 2014 12:49 AM Reply
    Same here, not received any of 2 shipments for exactly 2 months now, one tracked shows stuck in Shanghai custom nearly all that time, chat inaccessible, ticket not processed. Never had that bad experience with DX.
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  • dxA417 Thursday, February 13, 2014 1:56 AM Reply
    if it stuck on customs. you hawe to call costoms. which can be found from postal service of the place where customs located. that how i found my item when it stuck on customs . after i contacted the customs and postal service. and who not. i got my refund and item returned back to sender after some days :D ..
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    post edited by dxA417 on 2/13/2014 at 1:59 AM
  • begedis Thursday, February 13, 2014 6:02 AM Reply
    After some investigation, I would want to ask particular question those of you, who have items stuck in customs: are there by chance in your package items of prohibited category "Cylindrical batteries"? Other categories, that shipping services may be not accepting, are: Built in batteries, E-liquids, Knives, but these are not as widely blocked, as batteries. Anybody to confirm this guess?
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  • Megan001 @DX Staff @DX Staff Tuesday, March 4, 2014 4:06 PM Reply
    Hi lucas-vinicios, I did investigations on your order 131105001055067412. Apologies for there's no answer for your first ticket. As I checked, it happened to be Chinese Lunar New Year holiday and everybody went home reunion with their families. our customer service team has replied your second ticket and didn't get response from you. Now I tracked your order it seems that you have signed for it and here below is the information for your reference:
    [China]
    2013-11-15 11:14 Collection, Location:Baoshan 20094905
    2013-11-15 18:23 Dispatch, Location:Shanghai International 20110600
    2013-11-17 07:17 Shipping, Location:PVG PVG
    [Brazil]
    2013-11-15 11:14 CHINA - CHINA, Postado
    2014-01-23 15:08 CURITIBA/PR,
    2014-02-22 08:37 CURITIBA/PR,
    2014-02-22 12:31 CEE CURITIBA NORTE - CURITIBA/PR, Delivery

    Please kindly advise us if you have received your package, thank you for your support.
    Regards,
    Megan
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  • cyclist Moderator Tuesday, March 4, 2014 8:47 PM Reply
    @Megan001

    Welcome to the forum.
    Can I suggest that you look at the date when the posts are made and if they nearly a month old, then don't bother replying, and maybe reply to more recent threads where customers are needing help.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Megan001 @DX Staff @DX Staff Tuesday, March 11, 2014 10:53 AM Reply
    Gotcha
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