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Unanswered Tickets

  • PcCopat Wednesday, February 19, 2014 6:26 PM Reply
    I don't know if the staff checking this forum to "help" people, but I wanted to post a forum message since nobody responds to my tickets. I had one ticket which I submitted on 1/19/2014 3:43:38 PM (UTC) and I closed the ticket in the hope of someone might answer if I start a new ticket. Because the ticket had been waiting for 20 days!

    Current ticket, which is the active one (Ticket number: 3E3D586018664C60AB001339A8BA1A5F) is still unanswered. Opened: 2/14/2014 6:58:13 PM (UTC)

    Here is my tracking number: RC335888355CN
    It arrived and then sent back because I was in holiday. I ordered some stuff on 29.11.2013 and it was shipped on 09.12.2013. I wasn't expecting that much of delay. I'm not blaming DX for this, but all I wanted is a reshipment of the returned package, or refund if possible. But they seem quite eager to keep BOTH the money and the products for themselves.
    Posts(7) | Reviews | Tip post

  • chelsea2003 @DX Staff @DX Staff Friday, February 21, 2014 5:27 PM Reply
    Sorry for the late reply.Please understand that all of the customer service staffs are working around the clock to answer all of the tickets,sophie_zhang has answered your ticket 3E3D586018664C60AB001339A8BA1A5F.Please track your package via:http://www.17track.net/en/result/post.shtml?nums=RC335888355CN
    2014-01-19 13:24, CHINA, The item has arrived at the international terminal in the destination country for sorting
    Please contact the post office in your local place and see if is there a package for picking up,and news,please reply your ticket soon.
    Posts(1007) | Reviews | Tip post

  • PcCopat Sunday, February 23, 2014 5:34 AM Reply
    The last date in the tracking system is from January 19. But today is February 22, it has been over a month.
    Posts(7) | Reviews | Tip post

  • chelsea2003 @DX Staff @DX Staff Monday, February 24, 2014 3:55 PM Reply
    Sorry for the returned package.Please do not worry, your purchase with DX is guaranteed. If the package is returned to us , we will arrange for a refund or replacement for you.sophie_zhang will reply your ticket soon.thanks for your time.
    thanks for your information,i made a mistake.
    Posts(1007) | Reviews | Tip post

  • Voriki Top 10 Forum Poster Monday, February 24, 2014 8:55 PM Reply
    PS - I hate telling you how to do your job but sometimes there's no other way.
    Agreed, I got fed up with doing that, we often do twice the effort with twice the skill but with half as much "reward"
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    Posts(6762) | Reviews | Tip post

  • PcCopat Friday, February 28, 2014 4:46 PM Reply
    So basically what I got is the following response:
    If you still didn't get the package after 4 days, please contact us again, we will follow us this issue for you.

    What a surprise, no package after 4 days. It must have been lost after 4 months...
    Posts(7) | Reviews | Tip post

  • chelsea2003 @DX Staff @DX Staff Monday, March 3, 2014 2:29 PM Reply
    Hi,the cs staff sophie_zhang has confirmed that your package was lost on the way,she will refund you as your request,please don't worry, just check the reply from your ticket 3E3D586018664C60AB001339A8BA1A5F.
    Posts(1007) | Reviews | Tip post

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