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EU direct order stuck on payment confirmed

  • PierpaoloOber Monday, November 24, 2014 12:31 AM Reply
    My order (141118135032938813) is stuck on payment confirmed from 18-11-2014.. can you check the status please ?
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  • ozOzo Top 10 Forum Poster Monday, November 24, 2014 1:00 PM Reply
    This is a customer forum Pierpaolo and you need to speak to DX.
    Payment via PayPal usually goes through immediately but if you paid with credit card, particularly with a first purchase, it sometimes takes a day or two. Six days is too long though, so there may be some problem. It would be best to contact them via Live Chat and ask them to get things rolling. You need to be patient as it sometimes takes 30 minutes for them to respond. As I write they are on line but check it is HongKong business hours when you call.
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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  • ozOzo Top 10 Forum Poster Monday, November 24, 2014 1:17 PM Reply
    My apologies Pierpaolo, in the post above, I was mistakenly treating it as a payment problem but it appears to be a product supply problem. The same advice applies though… Live Chat is the place to ask.
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(6885) | Reviews | Tip post

  • Smile2014 @DX Staff @DX Staff Wednesday, December 03, 2014 5:23 PM Reply
    @PierpaoloOber

    Your order has been shipped. Because there are so many packages to ship that the shipping information would be updated online few days later than before. please check it later.
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  • ruimartins11 Wednesday, September 23, 2015 10:14 AM Reply
    My order is stucked at PaymentConfirmed aswell... help me please! 150917135096283341
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  • Maggie66 @DX Staff @DX Staff Wednesday, September 23, 2015 11:40 AM Reply
    @ruimartins11

    According to your address the order will be shipped 9-11 business days after payment confirmed. Now your order is on the statute of sending priority.
    Any puzzles pls feel free to contact us.
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  • Henrik71 Tuesday, October 06, 2015 7:43 PM Reply
    My order is also stucked on payment confirmation, 150929135098867779.
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  • Cyberboy1 Thursday, October 08, 2015 5:21 AM Reply
    My order 151002135099530446 is also stuck at payment confirmed! When will it be shipped?
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  • Stenlan Friday, October 09, 2015 1:15 AM Reply
    My order 151007135010692047 is also stuck at paymentConfirmed.. It is from EU Direct. Could you check the status?
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  • DB9531 Sunday, December 11, 2016 9:26 PM Reply

    Hi, 

    Can you please tell me when you are going to sent my order to me please?

    my order number: 161208135014867993

    it keeps on "payment confirmed"


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