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Points deducted but no gift card number

  • zhono Wednesday, March 4, 2015 10:00 PM Reply
    I've had these points sitting around for years now, since I first started buying from DX, and I've never used them before. So I decided I would redeem some points for a $3 giftcard. I selected the $3 option and put in my payment password. It deducted the points, but where the giftcard number should be, it's just blank. So I can't redeem the stupid thing.

    It seems like every time I come back to DX, I get screwed in new and interesting ways. I used to spend $1k-$2k a year on tons of stuff through DX. Now, I can't even redeem a giftcard for a $2 sata cable.
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  • LAL Moderator Wednesday, March 4, 2015 10:21 PM Reply
    maybe you can find it on the other page:
    https://my.dx.com/GiftCards/Index
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • zhono Wednesday, March 4, 2015 10:26 PM Reply
    I checked that page already. There's nothing there. Just says "Not data"
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  • LAL Moderator Wednesday, March 4, 2015 11:27 PM Reply
    let's see if dx staff can help you on this issue.

    cc @Happyvicky pls
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • Happyvicky @DX Staff @DX Staff Friday, March 6, 2015 11:15 AM Reply
    @zhono
    I checked your points history.
    You exchanged your points to GC for three times on 2015-03-04 11:53:32, 2015-03-04 13:25:12 and 2015-03-05 16:14:53.(30 points-to-3USD gift card).
    And I just found 2*3USD gift cards generated,which are PC******QOQ3F and PC********5D3UH.
    PC******QOQ3F ,which you has used to place a new order 150305001076500708;
    PC********5D3UH,which you has used to buy 150304001071031491.

    I suppose there is only one gift card not generated.
    Please confirm.
    Also could you please offer me a screenshot of your "MY GIFT CARDS" page?


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • zhono Saturday, March 7, 2015 12:32 AM Reply
    Yes, that's correct. I tried again and the next one worked. So I got 2 good ones that I used to place orders, and one that didn't work. I'll add a screenshot soon.
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  • zhono Saturday, March 7, 2015 12:38 AM Reply
    Screenshot added


    http://i62.tinypic.com/2rro4rn.jpg
    img src: http://i62.tinypic.com/2rro4rn.jpg

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  • Happyvicky @DX Staff @DX Staff Wednesday, March 11, 2015 11:02 AM Reply
    @zhono
    Thanks for your confirmation.
    I have added back 30 points into your dx account.
    You can check it.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

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