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EU DIRECT Import Tax & VAT Insurance Service

  • Maggie66 @DX Staff @DX Staff Monday, November 16, 2015 3:30 PM Reply

    Sorry to cause you any trouble.
    I have told your contact information to our colleague. Your Tax & VAT insurance reimbursement will be refunded to your account these two days.
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  • RazorBackHog Saturday, November 28, 2015 3:19 AM Reply
    Order Nr. 151105001039892247 was charged VAT and a fee. Please reimburse as per my request to your e-mail address [email protected]

    Thank you in advance
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  • RazorBackHog Tuesday, December 1, 2015 12:12 AM Reply
    I have sent an e-mail to [email protected] AND posted here but am still awaiting a reply.
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  • Maggie66 @DX Staff @DX Staff Tuesday, December 1, 2015 5:21 PM Reply

    Sorry for the late reply.
    I have told to our customer service department. They will refund your tax reimbursement asap.
    Thanks for support Direct.
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  • prasnik Friday, December 4, 2015 4:55 PM Reply
    I charged Tax/VAT when the package is delivered. please, can you refund it. i have Import Tax & VAT Insurance Service for my order number 151103001034710786. i sent the document to eu-direct mail for 2 days..

    Thank you
    Vaclav Kadlec
    [email protected]
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  • Maggie66 @DX Staff @DX Staff Friday, December 4, 2015 5:27 PM Reply

    We will refund your tax amount asap.
    Have a nice weekend.
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  • Jankkos Friday, December 4, 2015 8:08 PM Reply

    I sent a request for tax refund for my order to [email protected]: 151106135017482689.

    I would appreciate a quick refund. Thank you!

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  • nickvdh20 Wednesday, December 16, 2015 5:53 AM Reply

    Order number: 151105135017314707


    After waiting for more than a month I finally received my package. Unfortunately I had to pay tax and customs (43,64 euro).  I already did send a mail to [email protected] with the invoice attached. Please refund this tax asap.

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  • biohazardousguy Tuesday, January 5, 2016 10:34 PM Reply


    I have placed the oder no 151128135022602386 on eud.dx.com on  2015-11-28. The order included the  Import Tax & VAT Insurance  (0,93 euros) and had a total of € 67.76. Yesterday I have finally received the package which had applied the yellow stiker stating that the goods are not fulfilling the conditions prescribed by articles 9 and 10. To my suprize I was charged for Tax & VAT - a total of about 15 euros. The documents were sent to [email protected] Therby, I kindly ask you to refund the money in my paypal account ASAP. 


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  • Maggie66 @DX Staff @DX Staff Wednesday, January 6, 2016 9:02 AM Reply


    we will deal with it asap.

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