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EU DIRECT Import Tax & VAT Insurance Service

  • Maggie66 @DX Staff @DX Staff Tuesday, February 2, 2016 3:54 PM Reply

    @kharuda

    If you have open the ticket plz tell me your ticket  number, if not plz open one.

    Thanks.

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  • Maggie66 @DX Staff @DX Staff Tuesday, February 2, 2016 3:55 PM Reply

    @oreisek

    We have already deal with your case plz check your account.

    Thanks.

    Posts(221) | Reviews | Tip post

  • jkalousek Wednesday, February 10, 2016 3:56 PM Reply

    Hi, two days ago I wrote email to you at [email protected] about order 160110135032430684 tax insurance, can you please take a look?

    Posts(1) | Reviews | Tip post

  • majsosvk Thursday, February 11, 2016 9:12 PM Reply

    Hello. I sent email on 18th January, still no reply.

    my order number: 151228135029155909 

    Thanks.


    Posts(2) | Reviews | Tip post

  • Maggie66 @DX Staff @DX Staff Sunday, February 14, 2016 9:55 AM Reply

    @jkalousek

    @majsosvk

    We just come back from our holiday and both your tax refund will be dealt these two days.

    Please wait patiently.

    Thanks.

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  • majsosvk Monday, February 15, 2016 8:23 PM Reply

    Thank you :)

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  • kbzo Friday, February 26, 2016 5:58 AM Reply

    Hi,

    I paid Tax/VAT. I sent e-mail to [email protected] on 18th January and still no reply, no money. Please can you solve it? 

    My order number 151209135025622484


    Thanks.


    Posts(1) | Reviews | Tip post

  • Maggie66 @DX Staff @DX Staff Friday, February 26, 2016 2:48 PM Reply

    @kbzo

    Sorry for the inconvenience.

    Could you pls try to open a ticket through the following link to get fast reply.

    https://cs.dx.com/Ticket/Index

    Thanks.

    Posts(221) | Reviews | Tip post

  • Daniel_Simulete Friday, March 4, 2016 1:52 AM Reply

    Hello, Maggie!

    My order is: 160202135037968926

    When I got the product I had to pay 203 lei, about 45 euro.

    I contacted customer service and they said to me ticketDetail to use my money back.

    I use this "TicketDetail" and I wass Attach proof of payment.

    Expect an answer here or by e-mail: [email protected]
    Thank you.


    Posts(1) | Reviews | Tip post

  • Maggie66 @DX Staff @DX Staff Friday, March 4, 2016 11:25 AM Reply

    @Daniel_Simulete

    Sorry for the inconvenience.

    You need to open a ticket through the following link to get the tax compensation for it's more fast reply.

    https://cs.dx.com/Ticket/Index

    Thanks.

    Posts(221) | Reviews | Tip post

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