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EU DIRECT Import Tax & VAT Insurance Service

  • fons81 Wednesday, November 30, 2016 5:08 PM Reply

    Dear Dx

    I dont know how to make a ticket for te import tax & vat insurance Service,

    I have sent an email with pictures from the payment .

    My order is 161103001087677837


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  • AlvaroArenas Friday, December 30, 2016 5:11 PM Reply

    I am very pleased that my insurance was redeemed very fast.

    These are the steps that I followed. I include it here to help others with the same issue:

    1. Open a ticket

      There is no "claim VAT insurance" FAQ. So I open one in the category Payment Issue - Your Payment Failed.

    2. Include Order number, payment bill from customs, the tax receipt with the tracking number (the paper you got from customs when they informed your package is hold) and the product SUK number. The SKU number is the item number, you see it when you are buying the product. I submited these documents as zip files.

    Dealextreme replied as soon as their office was open. Thank you for that

    Dealextreme, please create a FAQ to solve this issues. In my experience you provide a very good customer service. However the process to claim the insurence is very obscure right now. This is not good for your business.

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  • fons81 Friday, December 30, 2016 7:40 PM Reply

    It passed a few days with emails and sending pictures. Then Dx repaid the tollfee !!!!

    The insurrance works and i will take it now every time i order.

    Thanks DX.

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  • Delawer1 Saturday, January 28, 2017 6:16 AM Reply

    Hello, I bought two mobile Doogee T5 from dx.com and bought with 1,5 dollar import TAX and VAT Insurance.

    I must payed 38 dollars for each phone TAX and VAT... what can I do now?

    order number:



    thank you

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  • Mekashikuta Tuesday, January 31, 2017 2:49 AM Reply

    I sent a request for TAX and VAT Insurance on Wednesday and still no reply..."WaitForStaff" status...I opened ticket for "Your payment failed". Normally, they would answer fast if my payment really failed...so I wonder if they are going to pay me.

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  • dennisbooi Friday, February 24, 2017 7:28 PM Reply

    The email inbox you have given is full, therefor no mails can be recieved/replied.

    I made a ticket some while a go and no responce yet. So therefor my conclusion is

    that the TAX & import insurance @ dx.com does not work. If at any time my order @ 

    170116001060661396 would be compensated with the insurance i will let you all know.

    Until then never ever will i use DX again. If not replied within a month it would be whise to contact your bank/ideal. 

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  • dennisbooi Tuesday, February 28, 2017 4:46 PM Reply

    I made a ticket, they replied so it seems to work. Thnx

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  • szymaszekmichal Tuesday, February 28, 2017 4:57 PM Reply


    I sent a request for TAX and VAT Insurance - i made a ticket on 2017/2/24.

    I am still waiting for your reply - status: "WaitForStaff

    Order #: 170131146015776949

    ticket number: 9DCB563E8F1742D8A378C182F4008972

    Please could you send me some further information?


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  • Firox27 Friday, March 17, 2017 6:39 PM Reply


    I also have sent request for Tax and VAT Insurance. I used the method sugested by AlvaroArenas because the e-mail that is recomended for that has its inbox full. I had sent my request on 2017/3/13 (ticket number: 717819B71E8F405D874F7ADE1F785800, order number:

    170216001030162822). Ticket status is: "WaitForStaff". 

    I would like to know how long does it take to confirm my request. Do i have to send any aditional information?



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    post edited by Firox27 on 3/17/2017 at 6:40 PM
  • psindelar Wednesday, April 5, 2017 10:43 PM Reply


    My order: 170301001054621546

    Where can I apply for a refund TAX?

    I paid import Tax & VAT Insurance


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