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half bought do not work

  • cyclist Moderator Saturday, March 28, 2015 2:47 AM Reply
    Its pretty easy to find DX's contact info, its at the top and bottom of every page and also under every post.

    After having them so long, I doubt DX will/can do anything.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • northernsoul Saturday, March 28, 2015 3:43 AM Reply
    I agree, 2 years is probably too long to get anything done.
    Clicked on the contacts tab on DX (ticket, phone, live chat). Following ticket, then after received, then having trouble on getting item to work, the next 3 solutions are all forum based. No email. Anyway I cant find email address other than I think to deal with new orders. To me, typical easy to order, harder to complain scenario. Does not matter though, too late anyway.
    Makes you wonder if you need measuring equipment to check if batteries are what they say. Too many cheap fakes of many items out there now.
    Thanks for all the advice
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  • Olli Top 10 Forum Poster Saturday, March 28, 2015 3:47 AM Reply
    DX doesn't have customer service email address. All requests are processed via ticket system / live chat.
    For your case, this should work:
    https://cs.dx.com/Ticket/Check/Aftersales.NewDefective

    But like cyclist said, it's pretty long time for DX. But you could always try.
    - If you want my attention, write @Olli
    - I'll always subscribe to threads I've written to, so please do not @
    then
    - For latest DX hot discounts, see: http://tinyurl.com/DX-Deals
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  • gasbag11 Top 10 Forum Poster Saturday, March 28, 2015 4:01 AM Reply
    If you decide to buy new batteries (or flashlights) in the future, you can ask for suggestions in the forum first. It's also a good idea to check the product forums (discussions) for info. They're often better than the reviews because people often lie, or have no idea what they're talking about, just to get 2 points.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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    post edited by gasbag11 on 3/28/2015 at 4:03 AM
  • sheepish Top 10 Forum Poster Saturday, March 28, 2015 7:28 AM Reply
    They both only charge up to 2.7V and with a dim light last about 10 minutes even though on battery it says should last 10 years ... Maybe moral is don't buy Ultrafire as they hardly last at all (based on my very limited use)

    "Friends don't let friends buy striped batteries." As evidenced by the photos. Li-ion batteries deteriorate over time even if they're not used, and poor quality cells fall apart quickly. Ten years would be a lot even for the best quality cells. However, I would be very interested in how you do if you push DX on that one. I believe Chinese sellers should be held accountable for the outlandish claims made for their products.

    After suffering from voltage sag with DX's popular TrustFire batteries I decided I wanted to only buy Sanyo cells. Sure enough, they turned out to be great, as shown in http://club.dx.com/forums/forums.dx/threadid.1377399. They are Good Cells.

    With your own battery box like sku.355547 you can take them out and charge them yourself, meaning they don't get unbalanced.
    Remembering 30 years.
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  • northernsoul Saturday, March 28, 2015 10:58 PM Reply
    Thanks everyone for the advice. The torch is now starting to flicker so will clean it again.
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  • gasbag11 Top 10 Forum Poster Sunday, March 29, 2015 12:26 AM Reply
    Did you try tightening everything? Or taking the switch out and disassembling it? One of my older lights had a flickering problem and when I took the switch apart there was a small amount of corrosion, even though it was a brand new light. Cleaned it with fine sandpaper and it never flickered again. If you try it, just pay attention to the order the parts are in. It's pretty easy and there's not many parts. Not all switches are meant to be disassembled though.

    You can try using a metal object like a paper clip (or almost anything) to use as a "bridge" by contacting the neg end of the (inserted) battery, to the end of the battery tube. If it doesn't flicker then, the switch is the problem. Make sure there's no anodizing on the batt tube though.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
    Posts(12572) | Reviews | Tip post

  • northernsoul Sunday, March 29, 2015 4:17 AM Reply
    I will try dismantling the switch and doing the paper clip test. Thank you very much for your help
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  • gasbag11 Top 10 Forum Poster Sunday, March 29, 2015 4:26 AM Reply
    Do the paper clip test first. If the light still flickers, it's not the switch.

    Good luck. :)
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
    Posts(12572) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Sunday, March 29, 2015 5:16 AM Reply
    I've had the LED's contact to its board very occasionally give trouble for the old Cree XR-E - a bit strange since it should be soldered on well. The pill's contact to the case can also cause flickering, but can sometimes be fixed by tightening it.
    Remembering 30 years.
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