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EU DIRECT Import Tax & VAT Insurance service

  • iahimm Wednesday, July 1, 2015 5:24 PM Reply
    This is the last time I ordered from DX.com.

    I selected that my order must have the EU DIRECT Import Tax & VAT Insurance service but after I paid the order, I saw that the tax for the insurance was 0.00. I told the customer service that there is a problem, and they can't add the insurance. The only way is to cancel the order, wait 14 days to receive your money back and then place the order again.

    They blame that the system does not allow to add the item, I asked to talk to a manager and they said that manager does not speak online, and that he/she cannot fix the problem, because it's a technical one.

    In the end I was left with my order not having insurance.

    Again, the last time I order from DX.COM; terrible customer experience, would not recommend to others.
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  • Smile2014 @DX Staff @DX Staff Wednesday, July 8, 2015 2:35 PM Reply
    @iahimm

    Sorry to hear this news.
    I have check other order, we can see the Tariffs insurance in order center. you can check it again.
    Then could you tell me your order number?I will help you confirm and solve it as soon as possible.
    Look forward to your reply.
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    post edited by Smile2014 on 7/8/2015 at 2:36 PM
  • iahimm Thursday, July 9, 2015 3:46 PM Reply
    Hello,

    My order number is 150630135082083043 on EUD site.

    Thanks!
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  • Smile2014 @DX Staff @DX Staff Thursday, July 9, 2015 4:19 PM Reply
    @iahimm

    I have checked this order. This is details:

    http://eud.dx.com/images/banner/1436429052_5446.png
    img src: http://eud.dx.com/images/banner/1436429052_5446.png



    You did not have to buy the Tariffs insurance.

    You need to be marked with the symbol in the box. Like as following:

    http://eud.dx.com/images/banner/1436429602_1202.png
    img src: http://eud.dx.com/images/banner/1436429602_1202.png



    If you do not mark it, that means you buy the insurance tariffs failed.
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  • iahimm Thursday, July 9, 2015 5:02 PM Reply
    I am aware of that, but it seems that nobody from DX can understand that I am writing, that's why I am so disapointed in your services... Below is what I wrote, maybe if you read it again you will understand...

    "I selected that my order must have the EU DIRECT Import Tax & VAT Insurance service but after I paid the order, I saw that the tax for the insurance was 0.00"

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  • Smile2014 @DX Staff @DX Staff Wednesday, July 15, 2015 2:17 PM Reply
    @iahimm

    The order show that you can not buy the Import Tax & VAT Insurance successfully.
    Only you buy Import Tax & VAT Insurance successfully, we would compensate it. Hope your understand.
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  • aukstikalnis Tuesday, July 21, 2015 6:00 PM Reply
    Hello,

    My order 150623135080402167 was Import Tax & VAT insured.

    I got 21.69 EUR Taxes from the customs. I would like to get the tax money back.

    Where I should send the request and documents?
    Posts(5) | Reviews | Tip post

  • arnyekxxx Tuesday, July 21, 2015 11:07 PM Reply
    Hi!

    My order 150628135081521534 was Import Tax & VAT insured.

    I got 6900HUF = 22 EUR Tax & VAT from the customs. I would like to get the tax money back.

    Where I should send the request and documents?
    Posts(3) | Reviews | Tip post

  • aukstikalnis Thursday, July 23, 2015 10:35 PM Reply
    Hello, still waiting from any kind of answer from dx.com
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  • arnyekxxx Monday, July 27, 2015 1:58 AM Reply
    ??? No answer?
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