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dx transfer problem becouse email changed

  • ReMaL Tuesday, October 6, 2015 2:04 PM Reply
    I have a problem to transfering dx points. For this process I need a Payment Password. But instraction for activation is sending on ald not exist email. Therefor I can't transfer dxpoint. How can I change my old email on a new one?
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  • matrix-neo Moderator Tuesday, October 6, 2015 3:53 PM Reply
    Because the DX account system is based on your email address that's going to be a problem, been asked before, it cannot be changed, if you send staff a ticket and prove it's your account maybe they can help you with the points, no guarantees!
    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • cyclist Moderator Thursday, October 8, 2015 8:32 PM Reply
    Erm, there is a Guarantee!
    DX will transfer your points, you wont lose a single one.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • matrix-neo Moderator Thursday, October 8, 2015 8:39 PM Reply
    yes I know the points are safe, but there is no guarantee on changing the email address, I suppose I could have posted that a bit different
    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


    Posts(11989) | Reviews | Tip post

  • ReMaL Tuesday, October 13, 2015 10:39 AM Reply
    So, what should I do now?
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  • cyclist Moderator Tuesday, October 13, 2015 8:18 PM Reply
    Open a ticket and let DX know you want to change emails and transfer your points over to your new account/email (you'll need to open one) ~ https://cs.dx.com/Ticket/Index

    Post back here if you're having any problems and I'll help you.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

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