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didnt get the 3 USD discount to new subscribers

  • chelogue Wednesday, October 14, 2015 12:19 PM Reply
    Only this, I dindt get the email already. How long would this take?
    Posts(9) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Thursday, October 15, 2015 10:33 AM Reply
    @chelogue
    I checked you've successfully subscribed yesterday.
    Could you pls check your spam box?
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • chelogue Thursday, October 15, 2015 9:07 PM Reply
    Hi @happyvicky
    I check the spam box but there is nothing there.
    Any other suggestion?
    Thanks!
    Posts(9) | Reviews | Tip post

  • chelogue Friday, October 16, 2015 4:22 AM Reply
    there is a link when I can claim it??? Please!
    Posts(9) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Friday, October 16, 2015 10:31 AM Reply
    @chelogue
    You don't need to report to others.I'll follow up on your case,which has been reported to our manager.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Friday, October 16, 2015 11:12 AM Reply
    @chelogue
    Our rule is: After you successfully subscribe,we send 3USD GC on the 1st of every month,which means we donot send GC right after you subscribe,but the next month of that.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • chelogue Friday, October 16, 2015 12:50 PM Reply
    @happyvicky
    It can be read in the site that the discount is for "new subscribers", there's nothing about one month waiting..
    I really can't wait that long, I need to do this so it can arrive before New Year...
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  • Happyvicky @DX Staff @DX Staff Friday, October 16, 2015 2:30 PM Reply
    @chelogue
    Sorry,we cannot.
    I've confirmed with Marketing Dep. that,the moment when customers subscribed,they will not send GC.
    The rule is that they send 3USD GC to our subscribers on the 1st of each month.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Friday, October 16, 2015 3:46 PM Reply
    Our rule is: After you successfully subscribe,we send 3USD GC on the 1st of every month,which means we donot send GC right after you subscribe,but the next month of that.

    1. That's not good.
    2. Is that carefully explained when people sign up?
    Remembering 30 years.
    Posts(24950) | Reviews | Tip post

  • chelogue Saturday, October 17, 2015 12:53 AM Reply
    @sheepish @Happyvicky
    1. Agree, that's not good
    2. In the site you can read: "3 USD discount for new subscribers". There is not a sign that explain that it will be the next month, or the 1st of each month. We don't know your inside rules, you are not communicating this thing properly.
    I'm very dissapointed...
    Posts(9) | Reviews | Tip post

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