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Explanation about Missing Lucky Points

  • Happyvicky @DX Staff @DX Staff Friday, October 23, 2015 4:15 PM Reply
    Dear customers,
    We are sorry to inform that,due to our system bug, some customers' lucky points from anniversary activities are suddenly deducted or lost.
    Problem has been reported to the related personnel. Now the problem has been fixed. Your missing points will be added back in 24 hours and the top 50 list will be made again.
    Thanks for your understanding and patience.
    Have a nice day!

    Best Regards,
    DX Team
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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    purple-leaves edited thread settings on 10/27/2015 at 5:59 PM
  • janrintje Friday, October 23, 2015 4:44 PM Reply
    Thanks for the update!
    What about the Lukcy Points exchange zone?
    By the time our points are restored the time frame to exchange Lucky Points for Gift Cards will probably have passed. Also, the $20 gift cards have already vanished, as some other people have pointed out...

    Posts(36) | Reviews | Tip post

  • hnoliver Friday, October 23, 2015 5:01 PM Reply
    My game got stuck and I lost a lot of points on day one and I couldn't play because it didn't work anymore. I lost my number 1 position because of that. What about me? Lol :(
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  • bosoko Friday, October 23, 2015 5:38 PM Reply
    @janrintje, I guess we'll have to wait for the final point exchange day to use our points.
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  • EdmonGartez Friday, October 23, 2015 5:56 PM Reply
    So what about 20 gif card ??
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  • bosoko Friday, October 23, 2015 6:04 PM Reply
    @EdmonGartez, just now I logged in and noticed that my points are back, and I was able to exchange them for the 20$ gift card.
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  • janrintje Friday, October 23, 2015 6:16 PM Reply
    I just noticed this too; my points are back!
    Too bad the lowest rank in the top 50 has 20,000+ points, so I'm out of luck.
    I'm glad I haven't spent all day and night behind the screen in an attempt to gather that many points. I could have known something like this would happen; the Guess the Card game was too much of an easy cash-in.

    Good luck everybody getting the Gift Cards you deserve!
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  • purple-leaves @DX Staff @DX Staff Friday, October 23, 2015 6:36 PM Reply
    Hi all , the Lucky Points has been added to your account。
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  • Stanislav220 Friday, October 23, 2015 7:55 PM Reply
    Very good.
    But 20USD card is not available now. Why? I think You must give this card to all 50 members of TOP.

    And the 2nd question - when and where can I change points for 50USD card?
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  • MorgueBay Friday, October 23, 2015 9:18 PM Reply
    Thank you for resolving the matter.
    Perhaps things will go more smoothly next week.
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