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Not getting emails when orders sent.

  • cyclist Moderator Saturday, December 19, 2015 11:26 PM Reply

    As above, pretty much since the IT novices started messing about with things!

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • Nishant123 Sunday, December 20, 2015 2:10 AM Reply

    I am not getting mails after placing the order.

    I did not get them for my last 5 orders.

    But got the mails when order was shipped.

    Real eyes realise real lies.
    Posts(833) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Monday, December 21, 2015 2:50 PM Reply

    @Nishant123

    @cyclist

    Could you please tell us the related order number?

    We have to know the problem exists in main site or branch site.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Nishant123 Monday, December 21, 2015 3:13 PM Reply

    My last five orders which show Order status as Full shipment.


    Real eyes realise real lies.
    Posts(833) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Monday, December 21, 2015 4:06 PM Reply

    @Nishant123

    Those are RMA orders.

    We just confirmed with IT members. They've sent emails to you. Please login browser to check your emails and check spam box,too.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Nishant123 Monday, December 21, 2015 4:21 PM Reply

    RMA?

    They haven't been delivered yet.

    I haven't got them,had checked spam box too.

    Have got the shipping mails but not the mails when I place the orders.

    Real eyes realise real lies.
    Posts(833) | Reviews | Tip post

  • cyclist Moderator Monday, December 21, 2015 6:27 PM Reply

    151214001072127185

    I got an email for the first and fourth shipment, but nothing for the two on the middle.


    Thanks Vicky.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Tuesday, December 22, 2015 9:57 AM Reply

    Hi there,

    Let me clarify it again.

    Cyclist, your problem is that you don't receive all notification emails about package shipment.


    Nishant123,your problem is different,right?

    You just mean you haven't received any notification emails about order placing,while you received shipment notifications.

    Have you tried to login browser to check your emails?


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • cyclist Moderator Wednesday, December 23, 2015 2:28 AM Reply

    Hi Vicky,

    Yes, that is correct.

    Also, I didn't get an email saying that CS had replied to my ticket today, which may actually need you to interviene again, as Chole doesn't seem to understand DX cant send wrongly advertised items to customers and then just say, thats how it is!

    6355CFE4DD7648D6AC48C9107A037FCB

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • Nishant123 Wednesday, December 23, 2015 4:15 AM Reply

    Yes you are correct Vicky.

    I haven't received the mails after placing the order.

    I have also thoroughly checked my mails,there are none.

    Real eyes realise real lies.
    Posts(833) | Reviews | Tip post

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