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Fraud, unauthorized charges.

  • MundoWorld Saturday, January 2, 2016 7:26 AM Reply

    I was charged twice for no reason. Back on the 24th november i made some orders and cancelled them, they show up as cancelled and everything. I have not made any orders since but i was charged twice on the 7th of december. I made 2 tickets trying to find out what is going on and when i try to access them they don't show up. So i made a third ticket but this time i bookmarked it so i could have access to it. This was back on the 11th of December. I been trying to used the live chat since the 11th and it says it is unavailable. I NEED HELP!

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  • ozOzo Top 10 Forum Poster Saturday, January 2, 2016 8:12 AM Reply

    Yes, you do need help but don't panic, this is not fraud, it will be sorted out.
    Firstly, look for a reply to one of your tickets here: https://cs.dx.com/Ticket/List. If there is none, it is probably because you opened another before receiving a reply to the first. This is the busiest time of year and replies can take several days longer than usual. If you send another ticket for that same order, it deletes the previous one and goes to the bottom of the heap, delaying it even further.
    Patience will be required but let's start by posting your Order # and Ticket # and the date you opened it below.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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  • sheepish Top 10 Forum Poster Saturday, January 2, 2016 8:18 AM Reply

    Do have just one account? Does your third ticket show up (https://cs.dx.com/Ticket/List) and have you had any response?


    The two charges on 7 December, were they by DX? If not, what has your bank had to say about them?


    Live Chat keeps office hours for China so in some parts of the world customers need to get up early to use it.

    Remembering 30 years.
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  • MundoWorld Saturday, January 2, 2016 8:55 AM Reply

    When i click on the link it only shows the two tickets of the the two orders i cancelled back in november and asked for a refund. The last ticket i made was on the 11th of december for the two new charges. i dont have an order number for this ticket because i did not place an order. I Do have the ticket number because after i made the ticket i booked marked the page fraud 3.PNGer i made the ticket. ill post a pic of the #.


    #sheepish# yes i only have one account and the charge was made by dx.com. my bank  sent me a picture of the transaction on the account and  it shows it was by dx.com. i added the picture of the charges to the ticket i made about the charges.


    When i click on the bookmark it takes me to page where i got the image of the ticket#

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    post edited by MundoWorld on 1/2/2016 at 8:59 AM
  • sheepish Top 10 Forum Poster Saturday, January 2, 2016 9:08 AM Reply

    Oz, can you view that pic?

    Remembering 30 years.
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  • MundoWorld Saturday, January 2, 2016 9:16 AM Reply

    its a picture of the ticket number. its 03c1a3accc6045b293a273b90c65ffa7

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  • ozOzo Top 10 Forum Poster Saturday, January 2, 2016 12:54 PM Reply

    OK Mundo, the picture doesn't open on the forum but probably did in your ticket. What is the date you opened that ticket?

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(7310) | Reviews | Tip post

  • MundoWorld Saturday, January 2, 2016 1:19 PM Reply

    i opened the ticket on the 11th of december.

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  • ozOzo Top 10 Forum Poster Saturday, January 2, 2016 1:47 PM Reply

    OK, nothing much happens on the weekend and as I mentioned, this is the busy season so hang in there for a few more days.


    @Happyvicky

    Could you please check on Ticket # 03c1a3accc6045b293a273b90c65ffa7

    for MundoWorld dated 11th of December 2015?

    Thank you.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(7310) | Reviews | Tip post

  • MundoWorld Saturday, January 2, 2016 2:00 PM Reply

    Alright well thank you.

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