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Order rejected (x-rayed) - CS refuses to reship

  • rintak Wednesday, January 13, 2016 2:56 PM Reply

    Is there anyone else from DX staff here who can help me out? My order of 3 Baofeng radios has been rejected on December 24th 2015 by PostNL (Arrived at PostNL – Item not allowed (X-ray) and rejected).


    I have contacted DX customer service multiple times, but they just ask me to wait "a few more days" even though I have explained that the package is rejected and it will not solve itself magically.


    I have asked for a reshipment, but CS just tell me to wait.


    Is there any DX staff here who can help me out? I want the items, not a refund. (151210001060153286)

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  • Happyvicky @DX Staff @DX Staff Wednesday, January 13, 2016 4:16 PM Reply

    @rintak

    Sorry for the mess.

    Would you like us to reship by Singapore post or NL post?


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • rintak Wednesday, January 13, 2016 4:26 PM Reply

    If you have more positive experience with Singapore post, then sure, please reship with them.


    Thank you for your quick reply! :)

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  • Nishant123 Wednesday, January 13, 2016 4:50 PM Reply

    Yes, Singapore post has definitely an edge over other posts by accepting even battery items.

    I never had any package rejected via Singapore post even though the some items were battery items.


    Real eyes realise real lies.
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  • rintak Wednesday, January 13, 2016 4:59 PM Reply

    @Nishant123

    Funny thing is, during the XMAS campaign, DX gifted me a 10 pack of tiny watch batteries. It had a sticker on, saying item was forbidden to ship - added sometime during the shipping, but still ended up in my mailbox.

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  • Nishant123 Wednesday, January 13, 2016 5:40 PM Reply

    That's good.

    Btw,Whenever you want a specific post,contact live chat after you make the order telling them to do so.

    It is not guaranteed that they will do so but at least they will make a note of it.

    Real eyes realise real lies.
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  • Happyvicky @DX Staff @DX Staff Thursday, January 14, 2016 4:57 PM Reply

    @rintak

    We've arranged a new order 160114001064141437 for reshipment.

    Please wait patiently.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • rintak Thursday, January 14, 2016 5:08 PM Reply

    Thank you.

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  • Happyvicky @DX Staff @DX Staff Friday, January 15, 2016 4:37 PM Reply

    You are welcome.

    Have a nice weekend!

    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

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