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I want my acc deletd/terms&conds changed without U

  • closemyaccount Monday, March 7, 2016 1:20 PM Reply

    I want my DX account deleted. 
    Terms and Conditions have been allegedly changed without your knowledge or consent, and your agreement to the previous version has been stamped onto the new terms and conditions

    Please delete my DX account (Section 3.4 of the terms and conditions prove that accounts CAN be deleted. I am revoking my consent to keep any of my personal information on your servers.

    I spoke with Bunny in Live Chat, 2 Conversations, te first very short.
     If you are a regular customer of DX you SHOULD READ THIS


    Conversation 1

    system: at 22:52:43
    Please wait for a representative to respond. In some occasions, our representatives are chatting with 8 to 10 customers at the same time. You may wait for a while. Thanks for your patience.
    info: at 22:52:55
    You are now chatting with 'Bunny'
    Bunny: at 22:53:02
    Welcome to DealExtreme, nice to meet you !
    Bunny: at 22:53:02
    How may I help you today?
    Jack: at 22:53:23   
    hello?
    Jack: at 22:53:26   
    hi
    Jack: at 22:53:37   
    i would like to close and delete my account
    Bunny: at 22:53:32
    sorry to say our system can not remove account ,if u do not want to use it ,just leave it ,we will not give out your information
    Bunny: at 22:53:36
    sorry to say our system can not remove account ,if u do not want to use it ,just leave it ,we will not give out your information
    Jack: at 22:54:02   
    uh, no i want any of my information removed from your servers
    Bunny: at 22:54:52
    sorry to say ,our system can not
    Jack: at 22:55:10   
    im not asking
    Jack: at 22:55:39   
    this is my personal information and i have a right to revoke permission to possess any of it
    Bunny: at 22:56:16
    sorry to say our system can not
    Jack: at 22:56:31   
    you will find a way
    Bunny: at 22:56:29
    not we do not want ,it is just because the system can not
    Bunny: at 22:56:38
    sorry to say we can not help u for this
    Bunny: at 22:56:43
    we qw
    Bunny: at 22:56:48
    we will not give out your information
    Jack: at 22:57:20   
    then i need to talk to a supervisor or equivalent. anyone can make that promise, i do not trust you to hold true to it
    Jack: at 22:58:05   
    if you don not remove my personal information from your servers i will be taking legal action
    Bunny: at 22:58:34
    sorry to say we can not help u this
    Bunny: at 22:58:43
    our system do not have this option
    Jack: at 22:59:10   
    after i see you in court you will be forced to change your system to make this possible
    Jack: at 22:59:14   
    see you in court



    Conversation 2


    info: at 23:20:09
    Welcome to Dealextreme Customer Service. A representative will be with you shortly.
    info: at 23:20:59
    You are now chatting with 'Bunny'
    Bunny: at 23:21:02
    Welcome to DealExtreme, nice to meet you !
    Bunny: at 23:21:03
    How may I help you today?
    Jack: at 23:21:18   
    hello again
    Bunny: at 23:21:16
    hi
    Jack: at 23:21:33   
    we spoke not long ago about having my account deelted and removed from your servers
    Jack: at 23:21:39   
    you said this can not be done
    Jack: at 23:21:49   
    can i send you a link? is that ok?
    Jack: at 23:22:33   
    https://www.dx.com/Page-Conditions
    Jack: at 23:23:06   
    specifically 3.4 of the conditions
    Jack: at 23:25:05   
    hello?
    Bunny: at 23:25:38
    sorry to say our system can not remove account
    Jack: at 23:26:10   
    have you read 3.4 under registered users of your terms and conditions?
    Jack: at 23:26:22   
    accounts CAN be deleted
    Jack: at 23:27:28   
    obviously it's not within your abilities. who can i talk to about this that has authority?
    Bunny: at 23:28:50
    sorry to say we can not remove account
    Bunny: at 23:29:04
    we improve the system,it can not remove the account
    Bunny: at 23:29:18
    if u insist ,u can open a new topic on our forum
    Jack: at 23:30:43   
    so your telling me that users who sign up, who read the terms and conditions are reading an old version of the terms and conditions, and giving their consent, and you guys are falsely applying this consent to terms and conditions that the user has not actually agreed to?
    Jack: at 23:32:23   
    is that what you just said to me?
    Bunny: at 23:32:24
    sorry for the inconvenience
    Jack: at 23:33:57   
    sorry for th inconvenience? i made an agreement regarding your terms and conditions and you changed them without informing me and have yet to update your websites terms and conditions?
    Jack: at 23:34:01   
    this is illegal
    Jack: at 23:34:10   
    do you understand what you just said?
    Bunny: at 23:34:23
    sorry to say our system can not remove the account
    Bunny: at 23:34:30
    anytime we can not remove account
    Bunny: at 23:34:48
    we will not give out your information ,and no one will use your account
    Jack: at 23:36:42   
    your terms and conditions say otherwise. you say that they were never able to do so, and yet your terms and conditions that you claim are out of date say that accounts can be deleted without notice within 24 hours
    Jack: at 23:37:10   
    i need to speak with someone with authority
    Bunny: at 23:37:13
    sorry to say our system can not do this
    Jack: at 23:37:27   
    please redirect me to someone with the authority to deal with this situation
    Jack: at 23:37:47   
    you can not help me, i need to speak with your supervisor or equivilant
    Bunny: at 23:38:33
    plz open a new topic on the forum
    Jack: at 23:39:36   
    i will be posting this entire conversation there.
    Jack: at 23:40:01   
    but before i do i still need you to redirect me to someone with authority over you, who can appropriately handle this issue
    Bunny: at 23:40:41
    sorry to say our system can not remove account
    Bunny: at 23:40:47
    u just do not believe
    Bunny: at 23:40:53
    sorry to say i can not help u
    Jack: at 23:46:53   
    if what you are saying is true you guys are in violation of laws that state that any terms and conditions must be true and accurate, whereas you already stated that you (DX) have never been able to remove accounts (which i do not believe) and also you admitted that the current terms and conditions that you (DX) have posted for new users is out of date, and has been used to gain false confirmations and consent regarding the use of their personal information. If any of it is changed, then every user must sign a new agreement. God knows what else you changed in the terms and conditions and haven't informed your subscribers and customers of. and after all this you want me to trust tat you will not disclose any of my personal information to anyone? You just proved that you (DX) can not be trusted to even maintain good standing with your subscribers and customers but violating their terms of agreement. you can not be trusted.
    Bunny: at 23:48:15
    We apologize for any inconvenience you have encountered
    Jack: at 23:50:04   
    you guys are breaking the law.
    Jack: at 23:50:13   
    this is illegal
    Jack: at 23:50:51   
    where do i find your forums?
    Jack: at 23:51:04   
    and how do i get in contact with someone form. DX with authority?
    Bunny: at 23:51:33
    sorry to say we can not help u
    Bunny: at 23:51:38
    our system can not delete account
    Jack: at 23:51:57   
    where can i find DX forums?
    Jack: at 23:52:10   
    how do i get in contact with someone from DX with authority?
    Bunny: at 23:53:24
    sorry to say ,no one can delete account
    Jack: at 23:53:58   
    are you thick? where do i find the forms? and how do i get in contact with someone from DX with authority?
    Bunny: at 23:55:06
    http://club.dx.com/forums/forums.dx/forum.-100
    Bunny: at 23:55:06
     Jack: at 23:55:42   
    thank you
    Jack: at 23:56:01   
    and how do i get in contact with someone from DX with authority?
    Bunny: at 23:56:00
    sorry to say can not
    Jack: at 23:57:02   
    well, Bunny, this entire conversation is going on the forums, along with the one previous.
    Bunny: at 23:57:16
    ok
    Jack: at 23:57:25   
    You say I can not, but obviously that is not true, just like accounts can't be deleted is not true
    Bunny: at 23:57:40
    u can try
    Jack: at 23:57:53   
    Im sorry to say that you are working for a company that is breaking the law if the things you have claimed are true
    Jack: at 23:58:22   
    you could help me
    Bunny: at 23:58:35
    sorry ,i can not
    Jack: at 23:58:57   
    you chose not to, there is a differance.
    Jack: at 23:59:08   
    just the same, thanks for the forums page
    Jack: at 23:59:13   
    and the information



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  • cyclist Moderator Monday, March 7, 2016 7:27 PM Reply

    You seem to be getting really excited over nothing!


    Nowhere in 3.4 does it say all your info will be deleted -

    "suspend or terminate a Registered User's Account" that just means you will not be allowed to use it.


    I have no idea about the rules in China, but where I am, companies must keep all sales/customer info for around 6 years for tax purposes.


    DX will do nothing with your info, and as Bunny said, just stop using it.


    A staff member can ban your account from being used again, but that is the best you will get.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
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  • gasbag11 Top 10 Forum Poster Monday, March 7, 2016 8:46 PM Reply

    *subscribed* 


    :)

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • closemyaccount Tuesday, March 8, 2016 9:46 AM Reply

     Yes I understand what your saying but I will add that
    1 i have not made any purchases with this account so there is no reason to keep any record of it as there were no purchases made at all. Literally zero. What is the purpose of keeping it.
    2 When I quoted 3.4 of the terms and coditions it will for the sole purpose of exeplifiying that it is in fact possible to have the account deleted though Bunny claimed this was not possible
        "terminate a  Registered User's Account"
    3 The reason I am 'excted' about this is probably for reasons you can not relate to, being that the collection of personal information and it being sold to third parties without my consent is a growing issue within the last several years. I do not give any consent for DX to share my information with third parties and have no intention of ever doing so with any company. Again, i hardely think you will be able to fully understand my personal opinion regarding this subject, or my sefaeguarding nature of my personal information.
      The fact that this is a China based company/website and they are refusing to delete my personal information off their servers is of even more concern to me, because this means that it is no longer a simple, national issue, but instead international, whereas their laws and ours colliding will make this a difficult issue and all the while, my personal information is still in their posession.
    4 I notice that you didn't say anything about Bunny claiming that the terms and conditions have been changed but the update version of terms and condtions has not been made public. This is a serious violation of every customer/user of this site. It is your right to have this updated information readily available to you.
    5 Yes Bunny said just stip using it, and DX will do nothing with th info, but if their not going to do anything with my information why do they insist on keeping it? Why is it to much to ask to have it removed form. their servers if they have no intention of ever using it? Especially when there is no tax information to be associated with my account or information.  Sold to third parties is why.

     
      Again, to anyone reading this,, all i want is for my account to be closed and my information removed from the DX servers, internationally.

     

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  • closemyaccount Tuesday, March 8, 2016 10:35 AM Reply

     Coversation 3


    info: at 21:03:55
    Welcome to Dealextreme Customer Service. A representative will be with
    you shortly.
    info: at 21:04:46
    You are now chatting with 'Claudia'
    Claudia: at 21:04:48
    Welcome to DealExtreme, nice to meet you !
    Jack: at 21:05:01   
    hello
    Claudia: at 21:04:57
    Hello!
    Jack: at 21:05:14   
    i would like my DX account closed and deleted from the servers please
    Claudia: at 21:05:21
    Sorry, at present we cannot delete customers' account while you just
    need to stop using it. Please be reassured that your personal
    information will be well protected.
    Claudia: at 21:05:21
    Jack: at 21:06:20   
    you mean all the way up till it is sold to third parties for profit? i
    want the account closed and the information deleted please
    Claudia: at 21:06:51
    Sorry, at present we cannot delete customers' account while you just
    need to stop using it. Please be reassured that your personal
    information will be well protected.
    Claudia: at 21:06:51
    Jack: at 21:07:27   
    am i speaking to an automated message machine?
    Claudia: at 21:07:30
    no.
    Jack: at 21:07:42   
    your reassurance is not enough
    Claudia: at 21:08:12
    Sorry for the trouble, but our system don't allow account delete.
    Jack: at 21:08:55   
    ok can i speak to your supervisor or equivalent?
    Claudia: at 21:10:00
    Sorry, there's no way to delete it.
    Jack: at 21:11:13   
    thats not what i asked can i please speak to your supervisor or
    equivilant?
    Claudia: at 21:13:36
    Sorry, but what about ?
    Jack: at 21:14:58   
    obviously it is not within your power to make this decision i need to
    speak with someone with authority
    Jack: at 21:21:41   
    ok
    Jack: at 21:22:13   
    what is the nation you are speaking from. I live in canada and follow
    canadian law, which do you govern yourself with. I'm speaking to DX not
    you personally
    Claudia: at 21:22:20
    I understand.
    Claudia: at 21:23:49
    I'm sorry. It's the because the system does not have the function of
    deleting account.
    Jack: at 21:25:14   
    ok i guess you DO NOT understand the question
    Jack: at 21:25:59   
    this is a quote:
    Jack: at 21:26:01   
    principle 4.5 of Schedule 1 to PIPEDA provides that organisations will
    retain personal information only as long as necessary for the fulfilment
    of the identified purposes, and must have policies in place regarding
    the destruction of personal information.
    Jack: at 21:26:18   
    i want to know exactly when my information is going to be deleted
    Claudia: at 21:26:53
    I've asked my supervisor for advice. We will report this to out IT dept.
    Claudia: at 21:27:12
    But for now, we can't delete it.
    Jack: at 21:28:29   
    4.5 Principle 5 - Limiting Use, Disclosure, and Retention of PIPEDA is
    where the quote cam from sand that information to your Supervisor and IT
    dept also please
    Jack: at 21:29:32   
    ok i'll be back tomorrow and I hope that you will have a date as to when
    my personal information will be deleted
    Claudia: at 21:29:42
    ok.
    Claudia: at 21:29:49
    Sorry for the trouble.
    Jack: at 21:30:14   
    your an employee i dont balme you. have a nice night/day
    Jack: at 21:31:06   
    just so your aware i do intend to post this conversation on your forums
    i trust that is not an issue
    Claudia: at 21:30:57
    Thank you  for understanding.
    Claudia: at 21:31:18
    ok.
    Jack: at 21:31:31   
    ok thank you

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  • gasbag11 Top 10 Forum Poster Wednesday, March 9, 2016 2:17 AM Reply

    You can "chat" as often as you like, but you will hear the same thing every time because there is no way for the Live Chat personnel to delete your account. There is no "Delete Account" button for them to use. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • sheepish Top 10 Forum Poster Wednesday, March 9, 2016 8:04 AM Reply

    Subscribed. I haven't read the long posts.

    Remembering 30 years.
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  • gasbag11 Top 10 Forum Poster Wednesday, March 9, 2016 9:37 AM Reply

    Subscribed. I haven't read the long posts.


    You haven't missed much. 


    The first post basically wasted over an hour of Bunny's time demanding that his/her account be deleted with an equal number of polite explanations of why it can't be done. The obligatory lawsuit was mentioned. > after i see you in court you will be forced to change your system to make this possible


    The last post is a condensed (only 28 minutes of Claudia's time  wasted) version of the first post. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • sheepish Top 10 Forum Poster Wednesday, March 9, 2016 4:51 PM Reply

    You can tell Bunny to "hop to it" an much as you like, but as gasbag11 said, There is no "Delete Account" button for them to use. That's how their system (the staff interface they use to do stuff) has been set up.


    Jack: at 23:30:43   
    so your telling me that users who sign up, who
    read the terms and conditions are reading an old version of the terms
    and conditions


    I cannot see anywhere that Bunny said anything like that. She did say their system has been improved. I've seen some of DX's "improvements". Like this stupid new forum interface, and the way staff cannot now change product titles. (They used to be able to.)


    Jack: at 21:26:01   
    principle 4.5 of Schedule 1 to PIPEDA provides that ...


    Sounds like Canadian law. You've already mentioned you know DX is in China.


    Well done for being polite to Claudia and keeping the issue non-personal.

    Remembering 30 years.
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  • Voriki Top 10 Forum Poster Thursday, March 10, 2016 3:09 PM Reply

    Canadian law in meaningless in this case, but the T&C should still be honored.  I'm not surprised about the replies on Livechat unfortunately.


    At the very least they could block your account and call it deleted, that you believe it is, yet the information is still on their servers.  Yes, they should delete it, but we all know they wouldn't.  But at least they should make ia appear as if it did.

    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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