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[Update July.5] Shipment of purely power products

  • pchaves Monday, March 28, 2016 10:04 PM Reply

    Dear Dx:

    I bought from you ceramic knifes. My order no containt any power source. I don t understand what's the problem?

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  • SophieZ @DX Staff @DX Staff Tuesday, March 29, 2016 1:59 PM Reply

    @asazie
    @pchaves


    Sorry for the trouble, your packages must be returned in a big bag. We have refunded for your returned packages, the items in your orders are available to ship, if you still need them, you can make a new order for them. Thank you for your understanding.

    New life ~~O(n_n)O~~

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  • What_if Wednesday, March 30, 2016 12:43 AM Reply

    Dear DX.

    why do you inform. about 22 countries which have no battery ban and cancel the batteries to these countries anyway? ... and one month after it should have been sent away, actually when it should be delivered physically?...

    Thank you for your statement. (Money back option 1 or option 2 = no answer)


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  • bicho994 Wednesday, March 30, 2016 5:09 AM Reply

    ¿Por que estáis cancelando todos los pedidos? Si realmente la ley entra en vigor en día 1 de abril del 2016, esos pedidos tendrian que estar de camino a casa, no a vuestra tienda. Yo no entiendo nada, ademas por que pone paises en los que se podra enviar, si mi pais esta en la lista.

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  • duupje Wednesday, March 30, 2016 7:22 PM Reply

    SKU: 303900

    SKU: 66695

    SKU: 6211

    ar canceled, can you tell me why, no battery's included.

    do i have to reorder them or what or will they be canceled again?

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  • purple-leaves @DX Staff @DX Staff Thursday, March 31, 2016 6:30 PM Reply

    @duupje

    These items must be returned with other packages in a big bag. Please make a new order. They are available to ship. Thanks.


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  • dcostilla Wednesday, April 06, 2016 6:50 AM Reply

    Hi, my order is 160222001073923358, I received a part of it, I want the rest refound please

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  • purple-leaves @DX Staff @DX Staff Wednesday, April 06, 2016 6:26 PM Reply

    @dcostilla


    We have arranged refund for you. It may take 1-3 working days to reach your account.

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  • pablofbrcl Saturday, April 09, 2016 11:08 PM Reply

    I want my money back... more than 2 weeks and i'm still waiting...

    Order Nº: 160227001085272696

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  • AlenXXX Monday, April 11, 2016 4:31 AM Reply

    And I just wanted to buy alkaline button cell batteries for our watches... too bad

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