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[Update Nov.28] Shipment of purely power products

  • fidaeextra Tuesday, April 12, 2016 12:03 AM Reply

    Hello,


    I buy a alternative Battery for my camera but I receive a email tell me that I a have a different track number but I can´t track this number, and don´t receive yet the product.  The track number that dx, send me is 7395165245 ,


    please help

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  • gennss Tuesday, April 12, 2016 6:03 AM Reply

    The new ICAO rules prohibit the transport  Li-on batteries only,

    why you can not shipping other permitted categories

    /for ex. -Ni-Mh…/ - and other absolutely safe?

    I'm sorry your money


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  • Tanbu Tuesday, April 12, 2016 11:01 PM Reply

    Hi,


    I'm yet to receive refund from my partially shipped order: 160316001036815041



    Accordign to my calculations I need to be reimbursed with 22.15€


    best wishes:


    Tanbu

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  • purple-leaves @DX Staff @DX Staff Wednesday, April 13, 2016 4:31 PM Reply

    @Tanbu

    @pablofbrcl

    The refund has already been applied.


    @fidaeextra

    7395165245 is shipped by DHL. It has been delivered April 05, 2016. It should be another package? 


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  • fortexg Thursday, April 14, 2016 9:28 PM Reply

    I checked the ICAO documents. They specifically mention Lithium-Ion (including Lithium-Polymer) batteries.

    No other batteries are mentioned - i.e. all these other batteries are still allowed to be shipped by passenger aircraft:

    Lithium primary cells (including coin CR type)

    Alkaline

    Silver-zinc

    Zinc-air (hearing aid)

    Ni-Mh

    etc.

    All these other batteries can still be shipped, so somebody is being over-cautious or not doing their job properly - DX, customs, carriers?


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    post edited by fortexg on 4/14/2016 at 9:29 PM
  • purple-leaves @DX Staff @DX Staff Saturday, April 16, 2016 11:09 AM Reply

    Hi all

    We are sorry that the batteries still can’t be shipped to some of the countries.

    It is according to the carrier’s instructions and requirements that we define the batteries (SKU) that can’t be shipped. To prevent any incidents from happening on airlines, the airline safety regulation is becoming stricter and stricter. They will not really distinguish the batteries according to their ingredients.

    We appreciate your understanding.


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  • fedebarberan Friday, April 22, 2016 10:38 PM Reply

    Yes, this regulation's sucks. Here are the papers:

    http://www.icao.int/safety/DangerousGoods/Pages/DGPWGOnLB.aspx


    I think DX need to put a little effort into remove batteries from products who has them included. But logically this is a REALLY huge effort since they need to pick each package, so, basically we are screwed.

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  • james14 Saturday, April 23, 2016 8:59 PM Reply

    Hi, we usually order 18650's in bulk for some of our products, our supplier simply ships by land not air...

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  • hramirofyd Monday, April 25, 2016 1:15 AM Reply

    You found some solution to the problem of delivery ? I can go back to ask you send me the item SKU 93529?

    I´m from Argentina.

    Thank you.

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  • purple-leaves @DX Staff @DX Staff Monday, April 25, 2016 9:33 AM Reply

    @hramirofyd

    Sku.93529 is not pure power product. We suggest you make a new order. Thanks.

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