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stuck in "payment processing" with paypal

  • star123 Friday, June 17, 2016 10:56 AM Reply

    my order 160615137011464772 stuck in payment processing about 24 hours.  the payment via paypal.  the order is in dx indonesia site.


    usually in dx.com if i use paypal the payment processing only need several hours,

    is this normal or new rules ? my cc has credited with the amounts.


    please help check, since i don't know what to do..

    and i don't know how to contact the customer service, since the 

    menus doen't exist in the site, and always error.


    thanks

    agus

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  • ozOzo Top 10 Forum Poster Sunday, June 19, 2016 10:54 AM Reply

    Not a new rule as far as I know Agus but it does occasionally happen on weekends when there are few (if any) staff minding the store. I'm sure the status will change by tomorrow.


    [edit] P.S. Livechat only operates during business hours, not weekends and ticket service usually takes a day or two to get back to you.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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    post edited by ozOzo on 6/19/2016 at 11:00 AM
  • star123 Monday, June 20, 2016 5:17 PM Reply

    thanks ozozo,


    sadly my order 160615137011464772 still payment processing until now, over 3 days.

    please help check this order if any problem.


    i attached my paypal screen shot, looks no problem with paypal.


    thkspaypal.png

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  • ozOzo Top 10 Forum Poster Monday, June 20, 2016 6:18 PM Reply

    @Happyvicky

    Could you please check the status of star123's Order# 160615137011464772. Thank you.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(7289) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Tuesday, June 21, 2016 2:42 PM Reply

    Sorry,I am late.

    Order#160615137011464772's payment has been confirmed.

    We will process it a.s.a.p.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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