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How does Import Tax & VAT Insurance work here?

  • SuperNLGamer Thursday, July 21, 2016 6:23 PM Reply

    I ordered an action cam and a tripod, costing €62,19 including my Import Tax & VAT Insurance, but i had to pay €23,05 import tax extra.

    I can't find anywhere how the insurance works...


    Answers please?


    Greetings,

    SuperNLGamer

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  • cyclist Moderator Thursday, July 21, 2016 8:19 PM Reply

    http://www.dx.com/page-Conditions

    Number 9.


    I had a look through the FAQ and couldn't find anything to tell customers what to do next or what ticket to contact DX on for this.

    I have asked before and as usual, nothing gets down.



    @Happyvicky, why is there still no clear instruction somewhere on DX explaining to customers what to do? The above "Conditions" page does not count as it is very hidden.

    No customer should have to post on the forum asking what to do, which is what regularly happens.



    Flashlight issues~https://tinyurl.com/bw2d3pd
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  • Happyvicky @DX Staff @DX Staff Friday, July 22, 2016 2:38 PM Reply

    Both http://www.dx.com/page-Conditions and https://cs.dx.com/FAQ/Detail/402 guide customers to file a ticket case when they meet tax fee problems.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • Happyvicky @DX Staff @DX Staff Friday, July 22, 2016 2:42 PM Reply

    @SuperNLGamer

    160627001077153686

    I checked you bought our tax insurance.

    Since you paid the tax fee, could you please upload the tax invoice here?


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • SuperNLGamer Saturday, July 23, 2016 4:32 AM Reply



    001.jpg

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    mod edited by cyclist on 7/23/2016 at 6:24 AM
  • SuperNLGamer Saturday, July 23, 2016 4:34 AM Reply

    Wow, i just totally messed that up, I'm sorry.

    I hope you can read it, if you need any other info, I'd like to here from you!


    SuperNLGamer

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  • Happyvicky @DX Staff @DX Staff Tuesday, July 26, 2016 10:54 AM Reply

    @SuperNLGamer

    I've applied refund to your paypal.

    The refund ID is 5DF5******699391R.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • SuperNLGamer Tuesday, July 26, 2016 4:58 PM Reply

    Thank you so much!

    It arrived :)

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  • Happyvicky @DX Staff @DX Staff Thursday, July 28, 2016 9:32 AM Reply

    Ok. Have a nice day!

    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • elviskorea Friday, June 29, 2018 4:55 PM Reply

    I ordered a phone, order 180524001019881332

    And i also payed a Import Tax & VAT Insurance

    I had to pay Tax of 404,87HRK, which is around 63USD

    Please refund me a $40 to my credit card

    Here is the notice attached:

    IMG_20180629_105110.jpg


       


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